Senior System Administrator - PRONTO

Job Description

Select how often (in days) to receive an alert: Create Alert Location Parramatta CBD with access to hybrid work arrangements Full time ongoing opportunity (35 hours per week) Salary from $125,693 to $138,510 pa. + super and annual leave loading Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport Your role We are seeking a dedicated and experienced Pronto Senior System Administrator passionate about delivering exceptional customer support and expert technical solutions. In this role, you will provide high-quality functional, technical, and system administration support to users across diverse locations, platforms, and technologies. What you’ll do Analyse operational data to identify trends, resolve complex issues, and maintain system performance within Service Levels for Pronto and associated applications. Minimize risks and enhance system availability through robust monitoring, access control, and documentation. Lead complex incident restoration, identify root causes, and implement preventive measures while keeping stakeholders informed. Act as a technical lead for major incidents and provide updates as per procedures. Develop and maintain reliable operational procedures to prevent unplanned outages. Oversee configuration changes and deployments, ensuring accurate system records in the Configuration Management Database (CMDB). Monitor performance metrics, manage hardware/software lifecycles, and evaluate emerging technologies. Review system changes and designs for resilience, redundancy, and failover capabilities to ensure service continuity. Address risk audit findings and mitigate non-compliance risks effectively. What we’re looking for Minimum 5 years’ experience supporting and managing the Pronto ERP system. Proven extensive experience administering and supporting applications including Pronto, Trueforms, Cognos, Informix database, and application-related services. Proven experience with Windows/Linux Servers administration. Extensive experience in system administration across multiple platforms, technologies, and locations. Strong ability to analyse trends, resolve complex technical issues, and implement preventative solutions. Capability to lead incident restoration, provide guidance to technical teams, and act as a point of escalation for critical issues. Experience in addressing audit findings, ensuring compliance, and mitigating operational risks. Strong ability to liaise with stakeholders, provide timely updates, and maintain clear and consistent communication. To apply directly via the DCJ Careers site, click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Please describe how you would deliver excellent levels of ICT services within a complex environment which utilises a diverse range of technologies to support business operations. What are your most effective techniques for helping someone develop his or her skills and abilities? Give me an example of a time when you used one of these techniques. Applications close Monday 3rd February 2025 at 11:59pm AEST. For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Adam Litchfield at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disabilities, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. The role will be expected to visit Correctional Facilities and the Corrective Services Industries Corporate Head office in Berkshire Park monthly. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr