Senior Technical Consultant - Professional Services – Retail

Job Description

Senior Technical Consultant - Professional Services – Retail At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful interactions. We co-create experiences with the world’s leading retailers, restaurants, and financial institutions. Leveraging our expertise, capabilities, and platform, we partner with clients to navigate, simplify, and run their tech systems, enabling their businesses to succeed. We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, this keeps you free to focus on customer service that leaves an impression on people long after they leave. Every day, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining, and digital banking more seamless and intuitive. Together, we’re reimagining what’s possible for customer experiences. Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries. About the role In this dynamic role, you will engage directly with our clients, assisting in the implementation and support of our retail applications. Your efforts will be crucial in providing an exceptional customer experience and contributing to our ongoing success. As a Senior Technical Consultant, you will assist our customers with the implementation and use of hardware & software products (i.e., Point of Sale, Self-Checkout), acting as a subject matter expert on technical capabilities and integrations with our software. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that make our customers’ lives easier by leveraging our solutions. To our customers, you will be the expert of our software and teach them best practices (that we will train you on). The role requires you to provide configuration guidance, integration & functional support, and best practices to customers, and understand how NCR’s technology enables the customer’s stated vision. You will have access to, and work with global leaders as part of your journey. What you will be doing Work with internal and external teams to successfully deploy NCR’s Retail solution, including SW installation and configuration according to project design. Design, build, and maintain Google Cloud Platform (GCP) infrastructure and applications. Create and maintain CI/CD pipelines for building, testing, and deploying applications. Apply devSecOps to secure release lifecycle and reduce application risk. Provide SW Maintenance Service to client to handle technical issue for NCR’s solution, including Problem identification, Troubleshooting & Technical Escalation. Serve as escalation point for customer issues, prioritize issues for customer service project team. Provide regular progress updates and reports, including project report, test report and support service report, to the team and/or client and manage client’s satisfaction on NCR’s service. Maintain test environments and conduct SIT/UAT with client. Work under the direction of Senior SME or Team Leader as required. Be on call when required and support customer call outs/escalations. What we are looking for Experience working with Change Management Processes (ITIL) and Incident Management Systems (Jira, ServiceNow) Experience in a Software company – Preferred. DevOps experience building GCP infrastructure and applications. Knowledge of configuration files like XML, JSON, YAML Proficiency in scripting (PowerShell preferable) and/or coding Experience with API integrations and Web Services. Knowledge of MS Windows PC & Server, and basic Network/storage Products. Experience with Microsoft SQL Server, SQL complex queries, tracing, etc. Experience in analyzing log files and troubleshooting/resolving technical issues. Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions. 5+ years of experience in an IT-related field (preferably in any of the following: DevOps, Programmer, system administration, or similar fields.) Experience in solving technical problems, and follow-through actions including documenting and sharing solutions. Excellent consulting mindset and related soft skills. An excellent communicator (Business English proficient) with experience in a client-facing or consulting role —someone who can clearly communicate ideas, whether to other technical peers or non-technical project managers or customers. Comfortable working collaboratively with local and offshore teams (Flexibility to work within different time zones as required). Desired skills: Terraform SonarQube Docker Jfrog Kubernetes configurations - manage Kubernetes manifests and deployment (Helm, Kustomize) Programming experience Retail POS products/SW knowledge. Experience working in retail CRM. Knowledge of Linux OS. Seniority level : Associate Employment type : Full-time Job function : Information Technology Industries : Software Development #J-18808-Ljbffr