Senior Technical Support Engineer - Azure Local (Stack HCI)

Job Description

Senior Technical Support Engineer - Azure Local (Stack HCI) Date posted: Mar 03, 2025 Job number: 1811888 Work site: Up to 50% work from home Travel: 0-25% Role type: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. We are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Qualifications 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting, Hybrid technologies which include deep experience in or working knowledge of most or all of these areas: Windows Admin Center Hyper-V management and VM deployment Resilient Storage technology (clustering, Storage space Direct) Windows backup and VSS PowerShell scripting Server management tools Network Tracing and analysis Utilizing tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC Troubleshooting experience with tools - procmon, netmon, perfmon Soft Skills requirements: Strong Verbal Communication Skills Negotiation Skills Problem-Solving Abilities Customer Focus Team Collaboration Adaptability Leadership This position requires flexibility in working shifts based on business needs. The working shift may vary depending on operational demand and may include shift rotations. Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Responsibilities • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer.• Readiness: You lead in building communities with peer delivery roles and share your knowledge.• Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects. Benefits may vary depending on the nature of your employment with Microsoft and the country where you work. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances. #J-18808-Ljbffr