Senior Technical and Claims Advocate - Specialty

Job Description

Senior Technical and Claims Advocate | Sydney As our Senior Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and managing a client’s general claim from its initiation through to its resolution. Supporting a core client segment within Aon, the Financial Services Group (FSG) supports the provision of key specialty insurance products across multiple industries. You will be allocated a portfolio of claims where you will be the primary point of contact for the client and the insurer. You will ensure the claims are managed within the agreed KPIs and be the day-to-day contact for the claim from the initial notification through to finalisation. It is expected that you will also handle training and development of claims consultants nationwide. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Primary contact for a portfolio of client and insurance claims ensuring claims are managed within the agreed timelines Advocacy on complex Financial Lines and Transaction Liability Insurance matters, including strategy and front-end advice regarding coverage and liability issues and potential loss-minimisation measures Monitor and review regulatory and case law developments and produce client advisory white papers Financial Lines and Transaction Liability Insurance policy advice and drafting, including policy comparisons and the production of manuscript Aon policy endorsements/policy forms to address key client exposures Ongoing review and advisory around insurer claims behaviour and delivery of those insights for the benefit of Aon clients Participation in business development opportunities, including policy wording health-checks, technical and claims commentary in tenders, and involvement in new business presentations Skills and experience that will lead to success This position will suit someone with the following experience: A strong customer service focus Commercial claims experience, with a strong working knowledge of Financial Lines Experience taking on additional role responsibilities with the ability to take on senior tasks Ability to work and positively contribute as a member of the team Ability to apply a fit-for-purpose project management approach Strong prioritisation and time management skills Well-developed verbal and written communication skills to drive positive outcomes with key stakeholders Outcome-focused – able to overcome obstacles and deliver designated outcomes High level of accuracy and attention to detail How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions and recognise that flexibility goes beyond just the place of work. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at . Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #Aoncareers #LI-NL1 #LI-Hybrid #J-18808-Ljbffr