Sales and product service Published: 20 Nov 2024 Service Technician (HV Electrician) Perth, Wes[...]
Our Company and Culture Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading... more info
Service Administration
Salary:
60.00 - 80.00
Posted:
07-02-2025
Category:
Assistance
Perth,
Job Description
At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy: 5 weeks leave Receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave. An Optional 9-day fortnight or Monthly Day Off Don’t like working a typical 8am-5pm working week, then you’ll have the option of working a 9-day fortnight or receiving a day off every month. This means more time to focus on the things that make you happy, or as we like to say, More time for U! The Role We are currently seeking a candidate for our service operations department. This role in service administration will work very closely with the Service Coordinators. Reporting to the Service Manager, you will have a proven track record in this discipline and the ability to manage multiple tasks. Key Responsibilities Maintain a customer rapport via ongoing/regular communication with external customers. Liaise with Service Coordinators to ensure maximum calling on customer base and maximize technician utilization. Report equipment issues at customer's sites to Service Coordinator. Maintain and provide the Service Manager with regular reports on PMP status and forecasts. Regular analysis and production of customer base KPIs and auditing of current records. Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations. Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome. Qualifications / Experience Certificate II and III in Business Administration would be an advantage. Ability to work with minimal supervision. Good written and oral communication skills. Computer literate with excellent data and typing skills. Team player. General office and interpersonal skills. Professional presentation and telephone manner. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 07-02-2025
Category: Assistance
Perth,
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