Kia Service Advisor
ABOUT THE ROLE: KIA SERVICE ADVISOR - SOUTHPORT Here at Halliwell Jones KIA, we have an exciting opportunity for a Service... more info
Service Advisor, Pinkenba
Salary:
60.00 - 80.00
Posted:
08-02-2025
Category:
Customer Service
Job Description
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. What You’ll Do Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails in no less than 5 minutes. Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. Accurately record issues and data into the Dealer Management System. Attention to detail is critical. Conduct transactions with the system; walk customers through corrections and provide summaries. Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle. Coordinate the delivery time or pickup with each customer. Follow up with customers on services provided; ensure they are satisfied with the work performed. What You’ll Bring Ability to follow oral and written instructions with attention to detail. Willingness to learn new and innovative automotive technologies. Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public. Perform detailed daily record keeping and reporting. Effectively handle multiple priorities, organize workload, and meet deadlines. Work in a team-based environment and achieve common goals. Experience with Dealer Management System(s), Outlook, and MS Office. Must have and maintain a valid driver’s license and an acceptable and safe driving record. Must have two years of driving experience. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 08-02-2025
Category: Customer Service
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