Service Centre Supervisor

Job Description

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you. Job Description Why Compnow? Every Voice Counts – When you join our team, your skills and ideas will be welcomed. Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we. Do What’s Right – We make a point of keeping our skills current and increasing our impact. Create Connections – Your manager acts as a mentor to help guide you and your career. Our business rewards hard work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company. Perks and benefits: A free day of leave on your birthday Five weeks annual leave incentive Employee discounts on IT equipment and hundreds of well-known brands Training programs designed for you Long term career pathways What you’ll do? The Service Centre Supervisor is responsible for the day-to-day operations of the Service Centre. They oversee the Service Centre team and exist to provide excellence in client relationship management and leading-edge technical support, both individually and in collaboration with members of the sales and technical teams. Maintain a safe and operational working environment and manage the service roster coverage. Monitor service dashboards and ensure daily service processes are being followed. Management of internal and external operational workflows, ensuring targets are being met. Overall technician support/engagement and regular catchups with the Service team. Regular reporting to executive management and auditing of service jobs to ensure compliance. What you’ll bring? Previous experience in a supervisor role within the IT space - ideally hardware focused. Apple and/or HP vendor certifications - Lenovo, Samsung and Dell are highly desirable. Previous experience mentoring and supporting team members to foster growth. Strong professional attitude and conduct, with the ability to follow strict guidelines and implement processes to support them. What else do you need to apply? Start within a 4-week time frame, ideally. Travel on-site to our office in Welshpool. Must be an Australian resident available to work full time without restrictions. Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check. We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application. All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr