Service Coordinator with HVAC and SAP Experience

Job Description

Dynamic Role Chullora Location About Our Client Reporting directly to the Operations Director, the Service Coordinator becomes a key player in a business that truly values company culture and fosters an environment brimming with opportunities for growth. The company prioritises professional development, offering robust training and onboarding programs to ensure success. Job Description About the Role: The Service Coordinator oversees service repairs, maintenance contracts, and scheduling with Service Partners. Duties include managing the ticket system, invoicing for service work, and handling warranties for the company's climate control systems. Key Responsibilities: General Functions Manage incoming service calls and emails. Coordinate with QA to ensure compliance. Follow International Ticket System procedures. Coordinate maintenance and repairs with service partners. Provide quotes for equipment breakdowns and repairs. Maintenance Contracts Respond to customer requests and ensure service faults are addressed per agreements. Analyse data and recommend operational improvements. Schedule and ensure timely completion of maintenance contracts. Liaise with service partners to ensure compliance with maintenance agreements. Maintain a database of Maintenance Contracts. Customer Service and Support Provide basic technical support via phone and email. Handle customer service inquiries and complaints. Arrange training seminars and product demonstrations with service partners. Stay updated on technical issues and service developments. Administration Generate and reconcile customer and service partner invoices. Ensure service partners have updated contracts and technical information. Maintain service partner consignment stock. Compile monthly national activity reports. Maintain accurate databases of service issues and partners. OHS and Quality Improvement Contribute to a safe working environment. Comply with company policies and procedures. Support company Quality systems and recommend process improvements. We're looking for experienced applicants who are proactive, detail-oriented, and have strong organisational skills to excel in this role. If you fit the bill, we want to hear from you! The Successful Applicant To be considered for this role, applicants must have full Australian work rights, either as citizens or permanent residents. Knowledge, Qualifications, and/or Experience Bachelor's degree or diploma in project management, contracts administration, or a technical background is preferred. Previous experience in a similar role supporting an ANZ structure. Demonstrated experience in a contractor management environment, including managing the ongoing performance of contractors. SAP experience is highly desirable. HVAC experience is highly desirable. Proficiency in Microsoft Office Suite, particularly Excel and Word. Excellent attention to detail for data entry and order processing. Skills and Competencies Strong analytic and problem-solving abilities. High level of written and oral communication skills. Proficiency in negotiation and selling skills, with the ability to build strong relationships with customers. Results/Achievement orientation, teamwork, and cooperation. Effective time management skills, including the ability to prioritise tasks. Strong interpersonal understanding and the ability to relate well to all types of people. Planning and organisational skills. Detail-oriented and customer-focused. Operations background is highly desirable. Demonstrated initiative. Ability to communicate with cross-functional departments (both national and global). Ability to work autonomously. What's on Offer Join the team as a Service Coordinator and be part of a thriving work environment that values growth, innovation, and collaboration. Here's why you should consider this exciting role: Hybrid Flexibility: Enjoy the best of both worlds with a balanced work arrangement - 3 days in the office and 2 days from home, ensuring a great work-life balance. Initial training and onboarding will be conducted on-site for seamless integration into the team. Competitive Salary & Benefits: We offer a competitive salary range of $70K - $85K plus superannuation (pending experience). Growth Opportunities: The company culture thrives on collaboration and professional development. You'll have ample opportunities to learn, grow, and advance in your career. Supportive Leadership: Reporting directly to Operations Director, you'll receive guidance and support from a dedicated and experienced leader committed to your success. Impactful Work: As a Service Coordinator, you'll play a vital role in managing service repairs, maintenance contracts, and schedules for our service partners. Your contributions will directly impact the efficiency and quality of operations. Diverse Responsibilities: From handling the ticket system and invoicing to providing support, your days will be filled with varied and meaningful tasks. #J-18808-Ljbffr