Service Delivery Coordinator
Location: 6000, Western Australia, AU, 6000 Why is this an exciting opportunity? Atturra is one of Australia’s fastest... more info
Service Delivery Coordinator (1 Year Fixed-Term, possible Perm role too).
Salary:
80.00 - 100.00
Posted:
30-01-2025
Category:
Supply Chain, Logistics Transportation
Perth,
Job Description
Service Delivery Coordinator (1 Year Fixed-Term, possible Perm role too) Location: Perth Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As a Fixed-Term (for 1 year) Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base. Note that this role is PERTH ONLY and cannot be worked remotely full-time due to client requirements but is still a hybrid-working model at present. Only current citizens and residents of Australia will be considered due to the security requirements of the role. What You’ll Do Contract and commercial management Service management and operational delivery Virtual team management Admin services Customer relationship management and customer satisfaction Reporting Continual service improvement and innovation What You’ll Bring We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance. Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage. Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 30-01-2025
Category: Supply Chain, Logistics Transportation
Perth,
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