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Service Delivery Lead

Salary: 80.00 -  100.00
Posted: 14-02-2025
Category: Quality Management Operations
Sydney, 
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Job Description

Service Delivery Lead Build a Service Delivery Competency from the Ground Up Drive Change and Shape Processes in a Global Organisation Make a Real Impact Why This Role is for You: Are you a grizzled IT veteran who's gathered your scars from years in the trenches? This role is for someone who's seen it all, learned their craft the hard way, and now wants to build something from scratch. You'll have the autonomy to design and implement a robust service delivery framework, coaching and mentoring internal teams to elevate their capabilities. If you're passionate about making a tangible impact and enjoy working in dynamic environments, this is your opportunity to lead transformative change. What You'll Be Doing: Designing and implementing ITIL-based service delivery processes Building the service delivery competency from scratch in an evolving tech environment Coaching and mentoring internal teams to deliver high-quality IT services Introducing and managing ticket management systems and enterprise-level tools Driving change management initiatives with a focus on people and process evolution Collaborating with stakeholders to align IT services with business needs Leading the continuous improvement of service delivery frameworks What You Bring: Extensive experience in service delivery leadership within mid to large organisations A track record of building service delivery frameworks from scratch, with the scars to prove it Strong background in ITIL processes and enterprise-level IT service management Exceptional people and change management skills Ability to influence and engage stakeholders through commercial insights Adaptability to work in environments with immature tech and processes Strong communication and coaching abilities, fostering internal capabilities Why You'll Love Working Here: Be at the forefront of transforming IT services in a global, privately-owned enterprise Enjoy flexible, hybrid working arrangements with the freedom to make real change Collaborate with diverse teams and contribute to shaping the future of IT services Make a lasting impact by building processes that will define service excellence Ready to lead, inspire, and drive service delivery excellence? Apply now and bring your battle-tested expertise to a role where it truly matters. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Information Services #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 14-02-2025
Category: Quality Management Operations
Sydney, 

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