Service Delivery Manager - BMS

Job Description

About Us: Our Digital Energy Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our solutions enable owners and end users (such as Commercial buildings, Hospitals and Universities), to intelligently monitor, meter and control their assets in real time, reducing consumption and improving reliability and quality. The Opportunity: Based in Brisbane, we have an opportunity for an individual to join the Schneider team as a Service Delivery Manager. Reporting to the Regional Services Manager, you will build upon the branch reputation for excellent customer service and satisfaction. You will lead a team of service technician specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Access Control, Cyber Security and Systems Integration. Your key responsibilities will be: Delivery of excellent service across a portfolio of customers Engagement with customers to drive satisfaction and outcomes from our services including maintenance, callouts, field quotes and small projects Leadership of a team of Service Technicians Driving team engagement and supporting the development and progression of all team members Leading our SAFE First culture and ensuring all team members practice safety at work in line with all expectations, policies, and requirements Delivering on key operational KPIs Financial management & successful execution of Service Maintenance contracts Why You: You are someone who gets excited by innovation. You are a highly driven individual who wants to work for a values-based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills: Tertiary/trade qualifications in a services-related discipline or Tertiary qualification in business Understanding of technical operations of customer’s site and offer value-added solutions/proposals for improvement Strong communication skills and the ability to deliver value propositions Support tender submissions, presentations, and training to both external and internal stakeholders Ensure Key Performance Indicators are met across the team Excellent report writing and delivery skills Sound organisation and time management skills Team leadership experience High level view of building systems (Preferred) Benefits of Working for Schneider Electric in this role: We offer a competitive salary package, access to our employee share plan and salary continuance insurance. Additionally, we provide a flexible work environment with opportunities to work remotely or on-site at customer locations. Our game-changing ‘Open Talent Market’ allows you to work on global projects, explore future roles or establish a mentorship to grow your skills. Full maintained Schneider Electric vehicle Flexibility at Work and Global Family Leave Option to participate in our Share Program, with discounts and company contribution for employees Potential opportunity to purchase further annual leave Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts through our employee rewards schemes Continuous training on Schneider products Exposure to a market leader in sustainability and automation Global support at your fingertips Working in a well-balanced team and inclusive environment The next steps: Are you a Technical Partner? An innovative thinker, knowledgeable in building management systems, passionate about energy efficiency, and looking for new and improved ways to deliver exceptional service to your customers? If so, we want to hear from you. All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for an interview. #J-18808-Ljbffr