Project Delivery Manager - Insights & Enablement Stream
Project Delivery Manager - Insights & Enablement Stream Empower Lives as a Project Delivery Manager at MSWA 24th December,... more info
Service Delivery Manager - Insights & Performance
Salary:
125.00 - 150.00
Posted:
16-02-2025
Category:
Professional Services
City of Parramatta Council,
Job Description
About the role Our people and partners are at the heart of everything we do. We are seeking a dynamic and experienced Service Delivery Manager to join our team and ensure our service delivery meets or exceeds expectations while maintaining simplicity and efficiency. This role is crucial in providing data and insights from operational functions within our Shared Services Centre, Business Connect, driving operational excellence and supporting our enterprise business outcomes. Key Responsibilities Provide data analytics, insights, and reporting services for Business Connect. Serve as a centralised source of truth for data and insights requests, creating dashboards and reports for various groups. Develop and maintain business insights reporting/performance dashboards to aid strategic and tactical decisions. Identify improvement opportunities through data analysis and business engagement. Support the ideation and deployment of improvement solutions, including benefit identification and realisation. Optimise workforce planning to ensure service delivery functions meet strategic success measures. Develop and deliver training programs for customer-facing channels and provide ongoing support to frontline teams. Qualifications: Proven experience in service delivery management and customer-focused/shared services environment. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Excellent communication and interpersonal skills. Strong stakeholder management experience. Knowledge of industry standards and best practices. Essential Requirements: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Closing Date: 28 Feb 2025 11:59pm AEST. Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact for any further information. #J-18808-Ljbffr
Job Details
Salary: 125.00 - 150.00
Posted: 16-02-2025
Category: Professional Services
City of Parramatta Council,
Related Jobs
IT Service Delivery Manager
Established in 1959 and with over 56,000 members, we're a Mutual organisation supported by a dedicated group of hard-working... more info
Service Delivery Manager
Added Thursday 28th of March 2024 04:30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated... more info
