Service Delivery Manager, Service
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Service Delivery Manager - NetSuite
Salary:
100.00 - 125.00
Posted:
05-03-2025
Category:
Professional Services
Melbourne,
Job Description
We are seeking a Service Delivery Manager to join our Customer Success Team (CST). This role will be based in Sydney, Melbourne or Brisbane working with our NetSuite solution. The successful SDM will need to be able to hit the ground running and help us continue to drive ongoing success for our customers. They will need to be prepared to take on and manage a portfolio of customers across Australia and build lasting partnerships with them and be willing to go the extra mile to ensure their support needs are met. What we’re looking for in the ideal candidates Manage day to day service delivery activity across customers Develop excellent working relationships with customers and become their “go to” person for post implementation requirements Work with the team to ensure that contracts, work orders and licenses are maintained Collaborate with the team for RFPs and present our support offering Facilitate all support reports for customers Management of small projects Work with the PMO/Resource Managers to schedule work Develop effective relationships with their customers, ensuring high customer satisfaction Arrange and conduct regular support meetings with their customers Perform service delivery related operational tasks Be willing to travel when required. You will need To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a positive, “can do” attitude To be well organised and have a high attention to detail To possess high levels of customer service and be keen to step outside your comfort zone NetSuite knowledge or background as an added advantage About Fusion5 Some would say we’re a business that sells software and business applications. But what we really trade in is #makingpotentialreality. We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive. Our promise to you Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality. Our benefits include Individual Performance and Development Plans Company bonus scheme Birthday leave Hybrid working environment - Ability to WFH 2 days per week Free annual flu vaccinations Regular social occasions at all our offices Staff referral program Environmentally Responsible Practices This is an outstanding opportunity for an individual who recognizes the value of change, flexibility, new technologies and service. If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 05-03-2025
Category: Professional Services
Melbourne,
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