HCP Service Delivery Manager
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Service Delivery Manager with EUC Background
Salary:
100.00 - 125.00
Posted:
25-02-2025
Category:
Professional Services
Job Description
Service Delivery Manager with EUC Background About the Job: The Service Delivery Manager with EUC Background will be responsible for delivering end-user services and support devices used by end users for the client. Must Have Experience: Computer Graduate with a minimum of 8 to 10 plus years of experience in EUC and desktop support. High-quality organizational, communication, and customer management skills. Ability to effectively multi-task and prioritize tasks. High energy levels, commitment, and drive. Ability to deal with internal and customer escalations, service issues, and complaints. Ability to drive performance in individuals and teams. Responsibilities: Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory. SOE image build, modify, and rollout as required. Security patching for Desktops/Laptops using Microsoft tools. Ensure all desktops and laptops are protected with Antivirus. Application packaging using SCCM or equivalent tools and rollout of packages. Provide desktop support services to users from corporate offices and offshore based TechM team. The role is full-time and placed at the customer location, working closely with internal and external key stakeholders including Data center support teams, BPO support team, and Application support teams. Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams. Excellent confidence level and good attitude – mandatory - Interaction is required at senior business level and internal delivery teams. Should be customer-facing and have a friendly personality. KRA - Zero Escalation, Zero Surprise, and Negotiator with the Customer. Preferred ITIL and Six Sigma background. Proactive management of team members and ticketing queues to ensure SLA achievement for Incidents, Requests, and Problems. Manage internal team escalations to ensure there are no blockers to delivering great customer service. Deliver successful Continual Service Improvement program driven through proactive service ideas. Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 25-02-2025
Category: Professional Services
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