ICT Service Delivery Officer
GREEN POINT CHRISTIAN COLLEGE A ministry of Green Point Baptist Church Our motto is “Equipped for Life” ICT SERVICE... more info
Service Delivery Officer
Salary:
60.00 - 80.00
Posted:
02-02-2025
Category:
General HR
Job Description
Justice and Attorney-General (Organisation site)Regional Operations & Engagement; Office of Fair Trading; Harm Prevention and Regulation; Mackay The OFT’s Regional Operations and Engagement Division delivers fair trading services at eight regional offices located in Cairns, Townsville, Mackay, Rockhampton, Hervey Bay, Sunshine Coast, Toowoomba, and the Gold Coast. The Division’s community education and engagement team is based in Brisbane, delivering activities in Brisbane, and supporting regions state-wide. At our regional offices we: manage consumer complaints and investigate possible breaches of fair trading legislation. participate in OFT’s state-wide proactive compliance program and run local compliance operations. enforce fair trading legislation through Courts and Tribunals. undertake fair trading education and awareness programs including through the media, displays, visits to businesses, and presentations to community and industry groups. As the Service Delivery Officer, you will: Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries. Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc. Conciliate complaints between consumers and traders. Undertake searches of OFT databases and issue official certificates and permits. Receipt monies in accordance with relevant government legislation and associated policies and procedures. Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required. Contribute to the OFTs community and industry education and engagement activities. Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation. Prepare correspondence, reports and other documentation. Support and assist other OFT officers in the conduct of their duties. Develop and maintain a working knowledge of OFT legislation, regulations, policies and procedures. Applications to remain current for 12 months. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 02-02-2025
Category: General HR
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