Service Delivery Technician

Job Description

Career Opportunities: Service Delivery Technician (3318) Requisition ID 3318 - Posted - Information and Communication Technology - Full Time As Service Delivery Technician, you will be part of the ICT Service Delivery team, providing professional technical support and delivering technology services, including service desk, desk-side, and VIP support. You will play a vital role in enabling ICT service delivery, including service management, incident and change management, and continuous service improvement. Additionally, you will be involved in pivotal organisational transformation projects, such as the Windows 11 Rollout and Mobile Device Management, ensuring the smooth deployment and integration of new technologies while minimising disruption to business operations. Some of your key responsibilities will include: Provide professional technical support and services to deliver exceptional client service Perform user and system administration tasks with high accuracy and attention to detail, adhering to change management and security guidelines Analyse IT infrastructure and service performance, identifying trends, bottlenecks, and recommending proactive solutions to optimise system stability and efficiency Execute assigned projects independently, coordinating resources, and effectively communicating progress and challenges to stakeholders Ensure the seamless operation of the organisation’s Standard Operating Environment (SOE) by maintaining compatibility with all Enterprise Business Applications To be successful in this role, you will be a problem solver with excellent customer service skills and: Graduate or post-graduate qualifications in an Information Technology discipline OR currently pursuing such qualifications OR relevant ICT certifications OR substantial proven experience In-depth knowledge and hands-on experience with Windows 11, SCCM, and Intune, ensuring effective system deployment, management, and troubleshooting A solid understanding of ITIL principles, service level agreements, and application management best practices Exceptional communication, engagement, and negotiation skills, with the ability to remain calm and composed in any circumstance Strong analytical and problem-solving abilities, enabling rapid assimilation of information regarding the Council’s culture, structure, systems, and processes A strong alignment with our core values: communication, collaboration, integrity, efficiency, and leadership About the benefits This is a permanent, full-time, level 6 position, with a salary commencing at $105,560 plus 12.5% superannuation. Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive. Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more. Leave options: 4 weeks annual leave with 17.5% leave loading, cultural leave and other leave options. Health and well-being: Access to gym memberships, employee assistance program and special events supporting your physical and mental health. Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends. Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making. Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions. About us Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is one of the state’s fastest growing cities and one of the oldest provincial cities.Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:‘Ipswich, a city of opportunity for all. Join us.'We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people. If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you. Please apply online and submit: A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role. A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold. Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check. Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence. #J-18808-Ljbffr