Service Designer: Growth, Innovation & Performance

Job Description

Introduction:About The RACP The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.Our Values Accountable | Collaborate | Indigenise and Decolonise | Lead the way | RespectWhy Join Us? As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit 3-2-1 Hybrid Working Model 3 days from anywhere in Australia or Aotearoa New Zealand per week, 2 days from an RACP office location per week, 1 of the two days per week in office spent with your team. Description:Ready to Make an Impact? Shape the Future of Service Design in Professional Practice! Are you passionate about human-centred design and creating exceptional service experiences? Do you thrive in fast-paced, evolving environments, where innovation and strategic thinking drive real-world impact? If you're looking for an opportunity to influence, innovate, and inspire, this is the role for you!About The Role We’re looking for a Service Designer to play a pivotal role in embedding service design principles and methodologies into Professional Practice program design and development. This role is all about creating impact—ensuring that programs are designed and delivered with clarity, efficiency, and member-focused outcomes.As the Service Designer, you will: Lead and apply human-centred design thinking to enhance program development, ensuring services are intuitive, accessible, and aligned with member needs. Prototype, test, and validate new service concepts, leveraging qualitative and quantitative insights. Design service experiences, using tools such as blueprinting and process mapping to help teams visualise and optimise member journeys. Translate research insights into actionable improvements, ensuring continuous enhancement of programs and services. Collaborate with internal teams, including IT, Digital Learning and Digital Experience (DX), to align service design with technology and operational implementation. Support teams in building service design capability, embedding tools, frameworks, and best practices across the division. Skills and Experiences: We’re not just looking for someone to fill a role—we’re looking for someone to own it. You’re an innovator, a problem solver, and a strategic thinker who thrives in an environment where human-centred design is at the core of decision-making.Our ideal candidate will:Think strategically and creatively, applying service design principles to tackle complex challenges. Be an excellent communicator, translating research and insights into compelling service frameworks. Be comfortable navigating complexity, balancing stakeholder needs, regulatory considerations, and program goals. Thrive in a fast-paced, iterative environment, where collaboration and adaptability drive success. Bring a passion for service improvement, ensuring programs are designed with real-world impact in mind. What You’ll Bring Our ways of working are member-centric, data-informed, and agile in practice. You’ll bring these principles to life in your approach to service design, ensuring thoughtful, effective solutions that drive engagement and innovation.Additionally, you’ll bring:Proven experience applying service design methodologies, particularly in transformation, program development, or digital innovation contexts. Exceptional problem-solving skills, using human-centred design, systems thinking, and data-driven insights to improve services. Ability to prototype, test, and validate service concepts, ensuring solutions meet both member and stakeholder needs. Strong stakeholder engagement and negotiation capabilities, with experience facilitating workshops and co-design sessions. Expertise in creating service blueprints, process flows, and visual frameworks to communicate design concepts. Proficiency in service design and project management tools, including Jira, SharePoint, MS Suite, and Qualtrics (or equivalent research and design tools). An interest in social impact, with a drive to improve member experiences in education, health, or professional development. Why Join Us? At the heart of what we do is a commitment to delivering impact and driving engagement. As a Service Designer, you’ll play a key role in shaping how we enhance programs, improve member experiences, and embed a culture of service design. This is your chance to take the next step in your career, bring your fresh ideas to the table, and make a difference in a forward-thinking, collaborative environment.Ready to Apply? We will be reviewing applications and interviewing suitable candidates throughout the advertising period. The ad may close earlier should the preferred candidate be selected.If this sounds like the perfect opportunity for you, we’d love to hear from you. Bring your creativity, strategic thinking, and passion for service design, and let’s create something exceptional together. Apply now and be part of a team that’s transforming professional engagement through innovative service experiences. #J-18808-Ljbffr