IT Service Desk Analyst
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants... more info
Service Desk Analyst Department: IT & Telecomms Location: Melbourne
Salary:
60.00 - 80.00
Posted:
20-02-2025
Category:
Database, Analytics BI, Technical Support Administration
Melbourne,
Job Description
At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. As the Service Desk Analyst , your role goes beyond fixing problems – you’ll be the single point of contact for all incidents and service requests, whilst ‘wowing’ our customers with your expertise. You will continually look to improve our ITSM tools, design better user experiences, help create new Service Catalog items, and identify opportunities to automate processes, streamline workflows and enhance customer experiences. Some of the key things you’ll do: Manage incidents and perform initial investigation and troubleshooting of issues and resolve as appropriate. Work to deliver first call resolution through Experience, Knowledge Sharing and Training. Deliver and manage cases/tickets through the ITSM solution, ensuring that the required details captured is of the highest quality. Liaise with various partners and support teams to achieve the desired outcome for our customers. Analyse ticketing trends and provide insightful reports for future strategies. What we’re looking for: Experience and knowledge of desktop support with strong troubleshooting skills. Experience with processes aligned to the ITIL framework, specifically, Incident Management, Request Management, Problem Management. Experience in Active directory administration, Azure, Email Provisioning/Exchange management and Office 365. Excellent communication skills, a customer-oriented mindset, and the ability to work effectively in a team environment. Ability to work a rotating shift between the hours of 6.00am to 10.00pm, Monday to Friday from our Melbourne, Port Melbourne office or Sydney, St Leonards office. Why choose us? We believe everyone is unique, and we want you to bring your + to work every day. Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke learning academies. And most importantly, we genuinely want you to make a difference. …Oh, and don’t forget all the perks and fun stuff Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners and a free on-site barista in our Melbourne and Sydney offices. Sounds good? We’d love to hear from you! Sounds like the role for you? We'd love to hear from you, apply now and take the next step in your career! #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 20-02-2025
Category: Database, Analytics BI, Technical Support Administration
Melbourne,
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