Service Desk Analyst - Desktop, Office 365 and Networking

Job Description

Service Desk Analyst - Desktop, Office 365 and Networking Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive. Role Description: The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients. Responsibilities include providing first contact with clients, supporting a wide range of areas including infrastructure, cloud services, security, and networking, while escalating issues when necessary. This role will offer opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required. Responsibilities: Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking. Engage with clients in a professional manner in a clear and concise way. Follow communication procedures and ensure transparency throughout the support/project process. Work with level 2+ engineers to resolve client issues in a timely and effective manner. Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems. Maintain accurate records of all support requests and resolutions in our ticketing system. Install, configure, and maintain infrastructure and cloud services for clients. Provide remote support and onsite support as required. Ensure that all work is performed in accordance with company policies, procedures, and quality standards. Requirements: The successful candidate must display several of the following skills and technology proficiencies: 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider. A current working with Children check. Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365. Experience with virtualization technologies such as VMware vSphere, and Hyper-V. Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers. Understanding of cloud technologies, including IaaS, and SaaS. Ability to troubleshoot, diagnose, and resolve complex hardware and software issues. Benefits: Why Work @ Accucom? Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee, and regular office lunches with your colleagues. We have a strong culture supporting work/life balance. And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high-quality solutions to our clients. We encourage continual professional development through fully supported training. Only candidates with current working visas or permanent residents of Australia will be considered. #J-18808-Ljbffr