Service Desk Analyst | Full Time

Job Description

Aged care opportunities currently at Estia Health As we expand and improve our services, we are often on the lookout for dedicated, devoted passionate staff to join our team. Here is the list of our current vacancies throughout Australia. Apply now Job no: 515820Employment type: Full TimeLocation: NSW Metro, VIC MetroWork Site: Estia Health Head Office - VICCategories: Information Technology Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 75+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together. It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow. Join us in playing a special role in the future of aged care. About the role Estia Health is looking for a Service Desk Analyst to join our team in our Victoria Central Services, located in Camberwell or Sydney Central Services, located in the Sydney CBD. Reporting into the Service Desk Team Leader, the role will support our 75+ homes nationally and central services teams to ensure the service desk is resourced effectively, build laptops, roll out other hardware along with managing procurement and assets. You will be focused on providing outstanding customer service and support as the first point of call for IT-related queries and issues. Utilise your previous experience in a similar role in this fast-paced and collaborative environment where you can challenge yourself every day and grow your career within IT. Key responsibilities include: Providing technical support for desktops, laptops, software, phones and peripheral equipment Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks User configuration/administration for AD & applications About you You’ll bring to the role your energy, your passionate and caring nature and you will have: Previous experience in a similar Service Desk Role ITIL certified preferred Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software and information system security. Basic Windows troubleshooting and hardware fault diagnosis, installations and maintenance. Customer-focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations Knowledge of Work Health and Safety and a commitment to keeping yourself and others safe and well Previous experience working in a busy contact centre environment As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now! Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know. Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks. Advertised: 19 Feb 2025 AUS Eastern Daylight TimeApplications close: 19 Mar 2025 AUS Eastern Daylight Time #J-18808-Ljbffr