IT Service Desk Analyst
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants... more info
Service Desk Analyst (NV1 Clearance)
Salary:
60.00 - 80.00
Posted:
02-02-2025
Category:
Database, Analytics BI, Technical Support Administration
Canberra,
Job Description
Service Desk Analyst (NV1 Clearance) (BC10158) Canberra, Australia Salary: AUD55 - AUD70 per hour + $NEG-All fees disclosed 6 + 12 month contract - January 25 start $55 - $70 per hour (inc-Super) - negotiable Canberra City or Brisbane address NV1 Security Clearance required Our client, an independent Federal agency in charge of organising, conducting and supervising Australian elections, is seeking the experience of multiple Service Desk Analyst (s) for a 6 + 12 month contract, based in Canberra city or Brisbane. Duties of the Service Desk Analyst Assist staff via phone, email, remote and onsite support with faults, issues, incidents and service requests within an ITIL framework. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication. Provide on-call support after hours on a rostered basis. Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment. Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service. Assist in the development and updating of knowledgebase articles, and standard operating processes and procedures. Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required. Conduct administration, script, and access management tasks where required. Skills and Experience Required Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations. Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies. Knowledge and experience in the use of ServiceNow, Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable. How to Apply Please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply button, or email your resume to citing Job ID: BC10158. Alternatively, you may call Ben on (02) 6299 1006 (if you have an NV1 Security Clearance). Applications close 19/11/2024; however, Recruitment Hive welcomes late applicants to consider for future opportunities. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 02-02-2025
Category: Database, Analytics BI, Technical Support Administration
Canberra,
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