IT Service Desk Analyst
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants... more info
Service Desk Analyst - Perth
Salary:
60.00 - 80.00
Posted:
13-02-2025
Category:
Database, Analytics BI, Technical Support Administration
Perth,
Job Description
Get AI-powered advice on this job and more exclusive features. Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Perth. We're excited by the fact our team is continuing to expand. As we continue to grow, we're on the hunt for an IT Service Desk Analyst to provide technical support to our clients. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Responsibilities Working with tickets submitted, resolving some tickets independently while collaborating/escalating with other teams for others. Troubleshooting or escalating issues as needed, while communicating clearly and proactively until the issue is resolved. Communicating with customers through a variety of channels (phone, email, and chat). Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday. Qualifications Epic customer service skills. Passion for helping others and a thirst for knowledge. Technology enthusiast. Ability to communicate technical information in an easy way to understand. Amazing time management, strong analytical, and problem-solving skills. Share in our passion for improvement, always looking for opportunities to improve. Benefits Hybrid working (for the majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Centorrino Technologies by 2x. Get notified about new Service Desk Analyst jobs in Perth, Western Australia, Australia . #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 13-02-2025
Category: Database, Analytics BI, Technical Support Administration
Perth,
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