Service Desk Specialist

Job Description

About us: At HOYTS, we believe in the magic of the big screen and strive to deliver the future of cinema for those who want to experience more. With 60 cinemas across Australia and New Zealand, we are one of the world's leading entertainment companies. The Role: We're looking for a Service Desk Specialist to join our Cinema Technology Group. This role will provide support across all functional areas of IT including infrastructure, application support, networks, call handling, troubleshooting, technical administration and office support. Key Responsibilities: Troubleshoot and solve hardware and software issues including PCs/Laptops, POS terminals, servers, kiosks and network equipment Using appropriate tools to install, repair and service HOYTS devices Providing support to HOYTS locations and clients, responding to logged tickets efficiently Training internal teams in appropriate use of all business systems, networks & applications Respond to urgent after-hours queries, providing troubleshooting support in a timely manner Building and maintaining relationships with customers and third-party vendors About You: It goes without saying you’ll be a top performer and team player. You will be passionate about providing IT solutions and thinking outside of the box to solve a variety of technical and hardware issues. We are looking for individuals who can communicate complex technical issues to non-technically minded employees. We’re also looking for: Experience in hardware, computer software, service infrastructure & enterprise applications Qualification in IT or related degree desirable Prioritising goals, delivering key outcomes and having a technical mind Excellent organisational and time management skills Self-motivation and the ability to work independently and as part of a cross-functional team Experience in building and sustaining positive relationships with diverse stakeholders Why Join Us: Be part of a team that believes in big picture thinking and the power of cinema. This is a fantastic opportunity to work with a leading entertainment company with a strong presence in Australia and New Zealand. Besides the incredible social events and networking opportunities, people love working at HOYTS because it’s fun and lively with an unbeatable culture. Most importantly you’ll be part of a hardworking and supportive team. But wait, there’s more: 50c movie tickets and more amazing corporate discounts across retail, healthcare, and banking Flexible working structure to accommodate for work-life balance Sleep in or finish early on your birthday Wellbeing & safety support - Sonder access for you and your family! Learn from the best! Career progression and training opportunities Join an amazing and close knit team Work with a company who strives for a sustainable future Think you’re up for it: If you would like to join a cohesive and creative team who are passionate about what they do and have a whole lot of fun along the way, then apply now! While we look at your application, get to know us through our various social media channels. #J-18808-Ljbffr