APS6 Service Desk Team Leader
The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT)... more info
Service Desk Team Leader
Salary:
80.00 - 100.00
Posted:
11-01-2025
Category:
Customer Service
Sydney,
Job Description
Service Desk Team Leader Sydney based, permanent role Start as soon as possible We are seeking a dedicated and experienced Service Desk Lead to join our client's infrastructure division. This role is hands-on and involves mentoring and guiding a team of Level 1 Engineers, handling high-level escalations, and maintaining targets are met. The ideal candidate will have a strong background in Microsoft technologies, including 365, Azure AD, and Azure, as well as experience in user management, networking, and PC hardware support. Key Responsibilities: Handle high-level escalations from the Level 1 team, resolving complex technical issues that require advanced knowledge and expertise. Ensure that escalated issues are addressed promptly and effectively. Provide technical support to end users via ticketing system, phone and video, addressing a wide range of issues related to Microsoft 365, Azure AD, Azure, networking, PC hardware, and more. Provide mentorship and guidance to a team of Level 1 Engineers, helping them develop their technical skills and improve their performance. This includes offering advice, sharing best practices, and providing constructive feedback. Ensure that all service level agreements are met, including responding to end user requests within a timely manner. Monitor and track SLA performance, and take corrective actions when necessary to meet targets. Required Experience: Minimum of 2+ years in a similar role. Strong experience troubleshooting issues across 365, Azure AD, and Azure. Experience in user management, networking, and hardware support. Service-driven mindset with excellent communication skills. If you are interested in the role, please apply! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 11-01-2025
Category: Customer Service
Sydney,
Related Jobs
Service Desk Team Lead
Why work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture... more info
18 Mar 2024 1485952 Service Desk Team Lead - Consultancy $120,000 + Benefits Perth, Western Aus[...]
Are you looking to Join a dynamic team as a Service Desk Lead? Our client is expanding rapidly and is looking for an experienced... more info
