Management Consultant
ADAPTOVATE is a fast-growing Management Consulting firm founded by three former BCG executives. Our mission is to empower... more info
Service Management Consultant
Salary:
80.00 - 100.00
Posted:
24-01-2025
Category:
Management Strategy
Melbourne,
Job Description
Service Management Implementation Specialist Consultant LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. For more information, please visit . Experience: 12-16 Years Mode of Hiring: FTC Location: Sydney or Melbourne Technical Skills Primary Lead the implementation of service management capability and remediate the current IT Support model that is no longer fit for purpose. Responsible for the implementation of an ITIL based service management capability leveraging existing teams, tools, and processes. Strong knowledge of the ITIL framework and service management best practices. Proven experience in service management implementation, preferably in a Financial Services IT environment. Collaborate with stakeholders to gather requirements and define project scope, objectives, and deliverables. Design an operating model for the service management capability to meet these objectives. Develop and maintain project plans, timelines, and budgets to ensure successful implementation. Conduct training sessions and workshops for end users and stakeholders to facilitate the adoption of new service management processes and tools. Monitor and report on project progress, identifying and mitigating risks and issues as they arise. Work closely with IT teams to ensure seamless integration of service management tools with existing systems and processes. Provide ongoing support and maintenance for implemented solutions, including troubleshooting and resolving issues. Technical Skills Secondary (Nice to have NOT MANDATORY) Familiarity with APRA prudential standards including CPS 234, CPS 231, and CPS 230. Experience with ServiceNow is highly desirable. Soft Skills Excellent project management skills with the ability to manage multiple streams simultaneously. Strong analytical and problem-solving skills with keen attention to detail. Strong understanding of service management principles and ability to collaborate effectively with cross-functional teams. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting LTIMindtree Minds Enjoy: Family Friendly and Flexible working arrangements. Working on innovative project transformation works. Personal development to enhance your career. Rewarding curiosity and collaboration. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 24-01-2025
Category: Management Strategy
Melbourne,
Related Jobs
Management Consultant UK
YDMA Group is a management consulting firm which provides a range of in-house services solutions for its clients. Services... more info
Management Consultant USA
YDMA Group is a management consulting firm which provides a range of in-house services solutions for its clients. Services... more info
