Service Manager - Dasa

Job Description

DASA is seeking a Service Manager for our Alternative To Custody (ATC) program in Alice Springs. The ATC is a 10 bed residential facility that offers a six month program for Aboriginal Women only, providing an alternative to imprisonment for Aboriginal women in contact with the justice system. To be successful in this role you will need to be dynamic, resilient, innovative and have the highest level of integrity. You will need to be passionate about reducing the incarceration rates of Aboriginal women and improving their quality of life. Key Responsibilities Provide operational supervision to the ATC team Plan, coordinate & problem solve community issues, in collaboration with team members Facilitate regular staff and client meetings Drive stakeholder engagement to ensure service delivery remains at best practice and relevance to the client group Role model healthy behaviours and maintain the highest of ethical standards Manage and maintain client program Ensure quality of service provision throughout the stages of assessment, case management, program participation and exit Coach and mentor staff and provide linkage and reporting to Senior Management Provide reports to funders and Senior Management as required Play an active role in the provision of a safe and high quality service for both clients and staff, complying with all WHS legislation, DASA Policy and Procedures and engage enthusiastically in quality management processes Required Qualifications Diploma in Community Services (AOD, Mental Health, Case Management or Human Services), with at least 7 years relevant experience, including management roles. Suitably experienced candidates without the formal qualification may be considered, provided there is a willingness to obtain the identified qualifications. Experience / Knowledge / Skills Exceptional communication skills and the ability to converse with a diverse range of residents, staff and stakeholders in a non-judgemental and culturally appropriate manner An understanding of the harms that can occur from alcohol or other drug use Ability to plan, coordinate and deliver community-based activities Demonstrated understanding of the Northern Territory Aboriginal Justice Agreement and its aims The ability to support staff to respond to challenging client behaviour Relevant experience in staff management, including operational supervision, performance management, mentoring, conciliating and coaching Experience in community services work, preferably a residential model of care The ability to communicate with a high level of professionalism across all forms, including written, verbal and electronic Demonstrated experience in case management, including review of treatment and exit plans, with the ability to support and guide case managers in this regard Excellent time management capability, organisational skills and computer literacy The ability to maintain the strictest of confidentiality at all times Confidence in facilitating small group sessions with staff and/or clients An understanding of the NT Justice System and the social services sector in the Central Australian Region. An understanding of the elements of a Therapeutic Community. Special Conditions The successful candidate must be able to meet the following requirements: Hold a current and valid Drivers License Ability to be ‘On-Call’ on a rotating roster basis Hold a current Working With Children Clearance (NT) Ochre Card Willing to work in a smoke free environment and undergo random drug & alcohol testing All candidates will be required to undergo a criminal history check prior to being offered a contract. Please note that a recorded criminal history does not automatically exclude a candidate. People with lived experience of alcohol or other drug use are warmly invited to apply, with the expectation that they are in active recovery, with more than 2-years separation from treatment services. DASA encourages applications from Aboriginal & Torres Strait Islander people, as well as people from Culturally & Linguistically Diverse backgrounds. LGBTQIA+ candidates can be assured that DASA is a safe work place - you are very welcome at DASA. Questions? Please contact Beatrice Villadelrey (Therapeutic Lead) on 08 8950 5000. #J-18808-Ljbffr