Service Manager - Residential Aged Care

Job Description

Add expected salary to your profile for insights Palm Lake Care stands at the forefront of Aged Care Communities and innovation, seeking exceptional individuals in aged care to drive impactful change. We seek a dedicated Service Manager to join and lead our Beachmere community. This role suits seasoned Aged Care Service Managers who will collaborate under the guidance of our Operations Manager and Chief Operating Officer to ensure top-notch care delivery to our residents while providing leadership to the care team. To maintain our culture of care, we seek a hands-on leader with a proven track record in leadership. Leading by example, you'll be an accessible mentor committed to quality. Familiarity with the new Aged Care Quality Standards is advantageous, but an unwavering dedication to our PLC Promise for excellence is paramount. What We Offer: Competitive salary and fully furnished house as part of the package Collaboration and support from an innovative Central Support Team focused on continuous improvement. Dedicated admissions team to streamline occupancy processes. Excellent working conditions with employee well-being at the forefront. Being part of a family-focused organisation dedicated to supporting our aging population. Are you the right fit? If you're brimming with ideas and driven to make a difference, let's talk. As a family-owned company with over 40 years of experience, we prioritise quality over quantity. We're agile, attentive listeners, and collaborative by nature. Your ambition will be matched, your talent valued, and your vision shared by our Central Support Office team, ready to assist across all aspects of the business. Together, we set and achieve goals. At Palm Lake Care, we redefine aged care to create a safer, more comfortable environment for our residents. We cherish individuals who care, take ownership, and aspire to make a difference. Our residents' community is their home. We uphold their privacy, dignity, and independence. As the Service Manager, your foremost concern is guiding the team to enhance each resident's quality of life. This role is a full-time permanent position, which drives cultural practices to ensure top-tier services are provided to our residents. A proven track record in finance, human resources, workplace health and safety, and legislative compliance is essential. If fulfilling, meaningful work is what you seek, this is an excellent opportunity to truly make a difference. Key Requirements: Minimum 3 years of senior management experience in aged care or related sectors (hospitality, health). Demonstrated knowledge of Quality Assurance Programs. Effective communication skills across all levels. Proactive with a collaborative problem-solving approach to solutions. Strong interpersonal, negotiation, and relationship-building skills. Familiarity with Autumn Care is advantageous. Applicants must undergo a valid national police check and pre-employment medical assessment. Main Responsibilities: Lead and mentor a diverse team across clinical care, administration, HR, and hotel services. Assist in roster preparation on a fortnightly basis as well as face-to-face orientations for new starters. Maintain accessibility to residents, their representatives, and your team. Ensure residents feel respected and well-cared for, adhering to evidence-based best practices. Stay updated on legislative requirements and changes. Contribute to the development and implementation of the management system. Support Palm Lake Care's strategic direction, growth, and continuous improvement. If you're seeking alignment for your drive, the resources to turn your ideas into reality and the reward of being able to make a true difference to peoples lives, apply now. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service manager? Do you have a current Police Check (National Police Certificate) for employment? Have you worked in a role which requires a sound understanding of the residential aged care accreditation standards? Are you willing to undergo a pre-employment medical check? Do you have experience in administration? Have you worked in a role which requires a sound understanding of OH&S/WHS? #J-18808-Ljbffr