Service Now Team Lead

Job Description

Description We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feels Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities Our ServiceNow central operations team provides a range of ServiceNow capabilities to our internal and external ServiceNow customers. We are looking for a Team Lead to oversee technical resources delivering services across various parts of the ServiceNow platform including ITSM, ITBM and ITOM. As the Team Lead, you’ll be responsible for working with our Defence customer, helping to create solutions oversight, direction and management platform integration and other O&M tasks, with varying degrees of complexity. More specifically, it will include the following: Lead ServiceNow sustainment, ensuring cyber security compliance, optimal performance, and value from investment while driving automation and process improvement. Manage licensing, cost optimisation, forecasting, budget management, and integrations to improve the platform's reliability and availability. Oversee a team of 5-10 ServiceNow technical resources, guiding development, fostering quality, and supporting low-code/no-code platform maturity. Coordinate tasks, manage workloads, and deliver on Service Levels and timelines, ensuring high-quality documentation and compliance across processes. Collaborate with stakeholders, support teams, and customers to deliver projects, provide technical expertise, and continually improve platform capabilities. What You’ll Bring to Make An Impact This position will embrace both product leaders and technical skills. This role is suited for a skilled and hard-working individual who possesses strong leadership and interpersonal skills, and who is passionate about delivering end-to-end customer-driven solutions. The successful candidates will have to tackle complex problems requiring a creative mindset to find innovative and elegant solutions. They will also have to manage vendor relations, staffing, software selection, and overall coordination with the other IT/ITSM groups across our businesses. You demonstrate attention to detail in your approach to solving problems and deliver work products. You take accountability for outcomes and those of your team. You work well in an environment where you and your team have a proactive and agile way of operating. As a self-directed individual you don’t tend to wait for management direction to implement improvements or best practice. You take a collaborative approach, while also having strong judgement decision making and technical leadership. Finally, you pride yourself on excellence, everything you build and touch should be secure, consistent, repeatable, and scalable. Bachelor’s degree in computer information systems or a related field, with experience in ServiceNow administration or IT support platforms like Remedy and ITSM. Strong technical, problem-solving, and process-oriented skills, with experience in scoping business requirements, automation, and orchestration implementation. Passion for metrics, reporting, analytics, and automation, along with experience in enterprise-class infrastructure and systems. Strong planning, project management, and attention to detail, with the ability to work independently and as part of a team. Excellent communication skills, with experience working with Legal and HR stakeholders, and a goal-oriented approach to meeting deadlines. This role does require the successful applicant to be an Australian Citizen and hold a minimum NV1 Clearance (NV2 preferred). Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - virtual / face to face interview & background checks. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you’d like to discuss any additional support during your application or throughout the recruitment process. #J-18808-Ljbffr