Service & Sales Coordinator (Full Time)

Job Description

Add expected salary to your profile for insights Hospital Products Australia (HPA) is a market leader in innovative healthcare solutions, specialising in advanced IT hospital equipment, state-of-the-art operating room systems, and cutting-edge ICU technologies. Our expertise integrates leading technology with furnishings and lighting to set new standards in connection, quality, and comfort for the healthcare, aged care, and commercial sectors. The Opportunity HPA is experiencing exceptional growth and is expanding its Head Office team. We’re looking for a motivated, hands-on Service & Sales Coordinator to join our dynamic and supportive team based in Macquarie Park. This full-time office-based role offers an exciting opportunity to take the next step in your administration career. This is a fast-paced role that offers variety, challenges, and the chance to work with innovative products that make a difference in healthcare. Administrative Responsibilities: Manage reception area phones and shared inboxes Coordinate work travel arrangements Coordinate internal and external meetings and events at the office Order office supplies Filing/scanning and other ad hoc admin duties Receiving and dispatch of goods and services in financial system - DEAR & Xero Ad hoc accounts tasks Customer payment follow-up Provide support to the Business Operations Manager and Sales Support Officer First point of call for Service and Sales enquiries – via phone and email Vet all telephone queries for warranty issues and/or other similar queries Customer Service including assisting customers with enquiries, preparing service quotes, and receiving service calls. Data entry and management into ServiceNow software for Service Cases or Sales Opportunities Collect all data and troubleshoot as needed for Business Operations Manager to then proceed Allocate technicians to service cases and creation of job sheets About You Experience & Skills: A natural problem solver who loves tackling challenges head-on, troubleshooting and managing requirements for all customer enquiries Well-organised with ability to prioritise and coordinate efficiently Outstanding relationship building and customer service skills High levels of motivation, energy and a drive to achieve results You are proactive, always looking for work rather than waiting to be told Strong work ethic; you are the first to raise your hand to take on tasks and contribute to the team Previous experience in customer service and facilities management Experience in Microsoft Office Applications and Office 365 SharePoint is advantageous Ability to adapt to frequent changes while coordinating and ensuring timely and effective delivery of services Tech-savvy, keen to learn, and highly motivated with a can-do attitude Exceptional attention to detail and interpersonal skills Flexible and adaptable to varying tasks and working hours Ability to communicate effectively with clients and team members of all knowledge levels Other Requirements: Current Australian driver's licence (manual vehicle capability is ideal but not mandatory) Full working rights in Australia with no restrictions This position is based in HPA’s head office in Macquarie Park (Sydney) Any offer of employment will be subject to a satisfactory National Police Records Check What We Offer: Competitive starting salary with opportunities for growth and career development in a thriving company Comprehensive training on a wide range of products and ongoing professional development A supportive and innovative team environment that values your contributions The chance to work with cutting-edge healthcare solutions and make a real impact How to Apply: If you are a proactive, motivated professional ready to join a growing and exciting team, APPLY TODAY! Send your resume and cover letter to (emailprotected) (Please include the job title and state in your subject line). Please note: Only shortlisted candidates will be contacted. No agencies, please. #J-18808-Ljbffr