ServiceNow Application Administrator

Job Description

ServiceNow Application Administrator Location: Hybrid - Sydney Olympic Park Job Type: Full Time Posted On: 2 Days Ago End Date to Apply: February 16, 2025 (29 days left to apply) Job Requisition ID: R0271800 At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust. Our Benefits: Competitive remuneration + Super Fitness Passport Discount – Access to a network of Gyms across AUS. Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance) Modernised Paid Parental Leave Veterans Leave Novated Lease options Family support through our partnership with Parents at Work Personal & professional training development opportunities Your Role: ServiceNow Application Administrator Join our IS/IT team as we embark on a transformational journey to modernize systems, move applications to the cloud, and enhance integration capabilities. In this role, you'll ensure the seamless operation of ServiceNow, resolve technical issues, document system changes, and support business efficiency improvements. This is a full-time permanent role based in Sydney Olympic Park. Key Responsibilities: Administer and maintain the ServiceNow platform, ensuring optimal health, compliance, and performance. Configure and test new features, components, and integrations, driving measurable improvements. Collaborate with business units to identify and implement process automation and system enhancements. Manage platform upgrades, SLA maintenance, and associated workflows. Develop and maintain internal documentation, policies, and procedures. Provide training and support to users while addressing technical issues proactively. Monitor application health, analyze data trends, and recommend improvement opportunities. Ensure continuity of service, adhering to ITIL best practices and established change management processes. Your Skills: Australian Citizen with a relevant tertiary qualification or equivalent experience. Proven experience administering ServiceNow ITSM & IRM modules. ITIL-certified with excellent communication and problem-solving skills. Self-motivated, detail-oriented, and able to manage multiple priorities effectively. Desirable Skills: Current Drivers license to facilitate inter-site travel. Australian Defence Security clearance (Baseline). WE ENCOURAGE YOU TO APPLY After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalized experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks. As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here. We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone. #J-18808-Ljbffr