ServiceNow Consultant

Job Description

Thirdera, a Cognizant company , is looking for a highly skilled ServiceNow Solution Consultant to join our Australian team! Your mission: Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our global team of ServiceNow experts helps our customers realize workflow automation and gain maximum platform value. Your mission as a ServiceNow Solution Consultant is to serve as a technical expert, guide and strategic advisor, collaborating with the sales team to comprehend clients' business challenges. Crafting and presenting tailored solutions that align with client needs, utilizing the organization's products or services. Our Solution Consultant plays a vital role in connecting technical capabilities with client requirements, ultimately contributing to successful sales engagements and building enduring client relationships. What's in it for you? We offer a fun, highly engaging and unique culture. You'll get the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations and the opportunity to grow in the ServiceNow practice. You'll be empowered to work for top of the line companies and amazing partners, while having fun at it! Who are we looking for? We are seeking a confident, curious, and experienced ServiceNow Solution Consultant that performs both standard and customized product demonstrations to potential and existing customers, leading the pre-sales phase from a technical point of view. Supporting our sales team, understanding the evolving needs of our customers and ensuring our high standard of quality delivery. Duties and Responsibilities: Collaborate with the sales team to comprehend clients' business challenges, objectives, and technical requirements to create compelling proposals. Offer comprehensive technical knowledge to elucidate the capabilities and advantages of the organization's products or services. Advise value driven solutions tailored to address specific client needs, taking into account industry requirements and product/service features. Conduct demonstrations to illustrate the functionality and features of products or services, aiding clients in visualizing their application. Educate clients on the technical aspects of proposed solutions, address queries, and offer insights for well-informed decision-making. Create and maintain technical documentation supporting the sales process, ensuring communication clarity. Assist in project coordination during the sales process, ensuring a seamless transition from proposal to implementation. Manage technical inquiries, facilitate a smooth transition to implementation, and ensure post-sale client satisfaction. Stay updated on latest ServiceNow features and leading practices. Requirements: +4 years of experience working with the ServiceNow platform in any client-facing presales, consulting or solution architecture role. Experience in creating technical documentation and proposals. ServiceNow Sys admin Certification. +2 ServiceNow Certified Implementation Specialist or presales accreditations. ITIL Foundations & Scrum Master Certified – Desired. ServiceNow Certified Application Developer - Desired. Job summary: The role purpose of a Solutions Consultant in sales is to serve as a technical expert and strategic advisor collaborating with the sales team to comprehend clients' business challenges. Their key responsibility involves crafting and presenting tailored solutions that align with client needs utilizing the organization's products or services. Solutions Consultants play a vital role in connecting technical capabilities with client requirements ultimately contributing to successful sales engagements. Responsibilities: Collaborate with the sales team to comprehend clients' business challenges, objectives, and technical requirements. Offer comprehensive technical knowledge to elucidate the capabilities and advantages of the organization's products or services. Develop customized solutions tailored to address specific client needs taking into account industry requirements and product/service features. Support the sales process by closely working with the team providing technical insights and ensuring alignment with client expectations. Conduct demonstrations to illustrate the functionality and features of products or services aiding clients in visualizing their application. Educate clients on the technical aspects of proposed solutions, address queries, and offer insights for well-informed decision-making. Create and maintain technical documentation supporting the sales process ensuring communication clarity. Assist in project coordination during the sales process ensuring a seamless transition from proposal to implementation. Manage technical inquiries facilitate a smooth transition to implementation and ensure post-sale client satisfaction. Certifications Required: At least one ServiceNow Mainline Certification such as Certified Implementation Specialist (any) or Certified Application Developer is required. #J-18808-Ljbffr