Soft Services Manager

Job Description

About Us At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. About the Team Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Job Description We currently have an opportunity for a Soft Services Manager to join our team. Working closely with the Facility Manager, you will be responsible for the day-to-day running of the contracted Soft Services and the service delivery to a manufacturing facility in Broadmeadows. The contracted Soft Services include, but are not limited to: Cleaning, Waste Management, Hygiene Services, Secure Waste, Garment Laundering and Pest Management. Responsibilities The role has a broad remit, with key responsibilities outlined below: Achieve optimum results in relation to service delivery, vision and leadership, client relations, and financial management; ensure customer and client satisfaction. Effectively organize and deploy resources (personnel, equipment, facilities, and capital) to deliver high quality service and products in line with client and customer expectations. Establish and sustain a productive relationship with key client contacts through day-to-day contact. Scrutinize cost of external contractors (e.g. waste, linen) on behalf of client to ensure the client is receiving the most cost-effective arrangement. Compile, prepare and assist with the Client Monthly Reports. Daily, Weekly & Monthly reporting to the FM and Management Team. Qualifications What you’ll bring Extensive experience in Cleaning and Soft Services. Sound knowledge of Microsoft Office Package including Word, Excel, Access and PowerPoint. Excellent Time Management, Planning and Organization Skills. Proven ability in the administration of work orders and supporting systems. Experience working with and managing large teams. More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients. Why work for us? Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as: Training and development to support your career. Internal career opportunities across the Downer Group business. Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts. An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more. This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, thenapply now. Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone. Job Info Job Identification 716642 Job Category Services and Asset Management Delivery Posting Date 01/14/2025, 04:30 AM Locations VIC, Australia Broadmeadows, VIC, Australia #J-18808-Ljbffr