Software Engineering Technical Support Professional Professional Sydney, AU

Job Description

IBM launched mainframe 60 years ago. With 40+ years of history, Db2 for z/OS is the transaction engine of today's world economy. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let's talk. Your Role and Responsibilities Is responsible for analyzing, recreating, and resolving customer reported problems related to Db2 for z/OS. Analyzes complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers. Provides technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills. Required Education Bachelor's Degree Required Technical and Professional Expertise At least Bachelor's degree in Software Engineering or similar area. Have 5 years or more experience working with the mainframe z/OS operating system and Db2 for z/OS relational database system. Be proficient in SQL, REXX, and JCL. Not a must have but prefer to have been familiar with one or more of the following: Some programming skill in high level language. Strong understanding of the principles of RDBMS. Have passion to provide technical service diagnosing customer problems and providing solutions. Willing to work in flex hours if needed. Verbal and written proficiency in English. Preferred Technical and Professional Experience Experience working with and diagnosing problems on IBM Z and/or Db2 for zOS. About Business Unit IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approaches to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do. About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Other Relevant Job Details For additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title: Technical Support Professional - DB2 for z/OS Job ID: 8414 City / Township / Village: Sydney State / Province: Australia Work Arrangement: Hybrid Area of Work: Software Engineering Employment Type: Regular Position Type: Professional Some travel may be required based on business demand. Company: (0008) IBM Australia Limited Shift: General (daytime) Is this role a commissionable/sales incentive-based position? #J-18808-Ljbffr