Specialist IT Engineer

Job Description

Generous Salary & Salary Packaging options, including novated leases Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and Tomorrow There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. Your opportunity: Our Digital & Information Group is growing, and we have multiple opportunities for experienced Specialist IT Engineers to join one of our newly formed teams: Infrastructure Platforms and Database or Emerging Tech and Innovation. If you have specialist level capabilities in Digital Experience Technologies, Microsoft M365 core service offerings (Exchange Online, Entra, Intune, Teams, SharePoint, etc) and/or Azure Infrastructure Platform Services and you love driving digital transformation, solving complex technical challenges, we'd love to hear from you! Digital & Information is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. Reporting to the Lead, the Specialist IT Engineer is accountable for providing expert-level consultation, technical and process management support and high-level technical support and delivery services to support the operational functions of the team. As a Subject Matter Expert, the Specialist IT Engineer will work with the Lead to ensure the technical, quality and process function responsibilities of the team are effectively delivered. You will be responsible for coaching and providing escalation assistance to other team members in managing the resolution of 1st and 2nd level technical incidents and service requests. This role will be responsible for contributing to and demonstrating best practices in the specialised area, coaching members of your team and offering insights and solutions to optimise existing or develop new processes when required. You will utilise your specialised knowledge to identify and work to resolve operational risks, ensure compliance with relevant regulations and standards and drive continuous improvement initiatives within your area of expertise. About you: Bachelor's or Masters' degree in relevant subject area (Information Technology, Business Administration or related field) and/or significant experience in aligned technology areas. Expert certifications relevant to technical field or supporting processes (Service Management, COBIT, ITIL Specialised Certification, PRINCE2 Practitioner, CCIE, Microsoft Expert certification, TOGAF etc) would be advantageous. Ability to collaborate across cross-functional teams and support IT operations. Customer-focused with a strategic and curious mindset. Demonstrates integrity, authenticity, and values diverse perspectives. Agile and adaptable, embracing change and new challenges. Strong planning and decision-making skills to drive safe and effective outcomes. Security clearance/SOCI requirements may apply. Performance of 'on call' duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role. Why Urban Utilities? At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. How to apply Click on the 'Apply' to complete your application. Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role. #J-18808-Ljbffr