Sr. Implementation Specialist

Job Description

Sr. Implementation Specialist (P4) – Melbourne, Australia Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com . The Role We are looking for a Sr. Implementation Specialist , as part of the Professional Services team, who will be responsible for managing projects to ensure the delivery of customer-focused products. This role reports directly to the Implementation Manager of Australia. What You’ll Do Support the pre and post-sales process by recommending best practice use of the established Solera product set. Act as a technical customer-facing expert , able to communicate clearly and easily with both business and technical contacts, including customer workflow adaptation and API integration. Gather all customer requirements to deliver a thorough and customer-focused implementation and configuration strategy. Document test scenarios of configuration to support QA. Serve as a SME in several Solera products, particularly understanding the configuration and integration capabilities. Collaborate with both the configuration and training team to deliver customer requirements and work with the broader Solera team to deliver new product developments. Occasionally train the customer on the newly delivered configuration. Ensure cross-functional alignment with product and sales to align on roadmap and delivery in line with customer/revenue expectations. Provide 3rd level support on customer deliveries and SME products. What You’ll Bring University Degree in Business, Engineering, Computer Science or equivalent. 12+ years of experience delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology. Excellent customer-facing skills, collaboration, and communication. Experience in technical requirements gathering or business analysis, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. Commercially aware and able to support sales opportunities to deliver the best results with the least cost. Strong interpersonal skills , able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders. Meticulous attention to detail. Extensive use of JIRA, Confluence, and Office365. Experience in technical implementations/integration projects and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSS. Experience with Agile Methodologies such as Scrum, as well as more traditional structured approaches such as Waterfall project implementations. What We Offer Terrific opportunity to work for a Global leader in SaaS. Deliver leading-edge software for our customers, who include some of Australia's biggest brands. Flexible work arrangements / hybrid work. An ultra-modern, supportive, and fun workplace based in the heart of Cremorne/Richmond (the Silicon Valley of Melbourne). *It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. #J-18808-Ljbffr