Store Manager - Le Labo Prahran

Job Description

About The Company Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution over 15 years ago and today, we remain unconventional in the luxury perfumery market. Every fragrance is freshly hand-blended, and each label is personalized, before the eyes of our clients, at the moment of purchase. Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle. We believe that there are too many bottles of perfume and not enough soulful fragrances. We believe the soul of a fragrance comes from the intention with which it is created and the attention with which it is prepared. We believe in the passionate souls who work close to us. ABOUT THE POSITION: Our boutique managers are brand ambassadors that take pride in carrying the company values of hand-made approach and mindfulness. Their main mission is to drive retail sales of the store, fostering the brand culture of craftsmanship and unique in-store experiences. With the support of their team, they will be responsible for growing a strong business, developing brand awareness while being compliant with the company processes and policies. As a Store Manager, you will be responsible for driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team. Role Responsibilities You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment: Ensuring a welcoming environment for the client in the store. Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients. Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care. Building client database by gathering client information. Amenity partnership scouting and local/in store event host. Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests. IN-STORE OPERATIONAL DUTIES Up-keeping and maintenance of the Boutique (retail floor as well as lab area, stock room). Monitoring daily, weekly, monthly sales and key performance indicators. Sending weekly reporting with sales analysis. Ensuring full stock of merchandise and efficient inventory management. Monthly schedule rostering in line with available demonstration hours to ensure adequate coverage. Maintain thorough understanding of Le Labo’s policies & procedures, implement safety rules, including ensuring team's completion of compliance training and best practice operational adherence. Ensures visual merchandising guides are adhered to in store. Leading by example, be a role model to the team to motivate, develop and empower the team. Hire, train, coach a professional sales force. Implement employee policy, by communicating job expectations and disciplining the team. Accomplishes goals by scheduling and delegating tasks to the team. Values We Seek Minimum of 2 years experience in similar and successful management role. Strong work ethic, self-motivated. High energy, positive, & optimistic personality. Leadership: ability to effectively plan and execute strategies with the team. Strong organisational and attention to detail skills. Multi-tasking: prioritizing and time management. Ability to quickly learn new procedures and processes. Communication skills: excellent written, verbal & interpersonal skills. Proficiency with Mac Applications and Microsoft Suite. High emotional intelligence. Calm, laid back and comfortable with silence. Souls who appreciate craftsmanship. Genuine capacity for connection and authentic personality. Ability to hold real conversations. What We Offer ELC prioritizes High Touch talent development and offers extensive training and education access to all employees. Access to employee discount, gratis and free goods platforms, monthly commission opportunities. A creative, supportive and collaborative work environment for all! #J-18808-Ljbffr