Student Services Advisor

Job Description

Location Coleg Cambria - Deeside Application Deadline Wednesday, February 12, 2025 Scale Point From £25,550 Scale Point To £26,189 Job Profile Coleg Cambria: An Introduction At Coleg Cambria, our aim is to be an exceptional institute of education. We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment and offer the opportunity to challenge yourself. On top of all that we have a wide range of benefits to make sure our employees feel valued. Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce. Job Summary Role Title: Student Services Advisor Location: Deeside Contract Type: Full time - Fixed Term until 30 June 2025 Salary: £25,550 - £26,189; salary will be based on a salary assessment and experience. Coleg Cambria are currently searching for a Student Services Advisor to handle all day-to-day learner enquiries and issue appropriate information in response, including face to face, telephone, chat online and email enquiries. This includes supporting learners on welfare issues as well as disseminating information to learners regarding course advice and guidance, DBS checks, transport passes for learners. Essential Requirements Good standard of education (GCSE Grade D and above in literacy and numeracy) NVQ Level 3 Advice and Guidance Experience of providing advice and guidance Experience of dealing with young people’s welfare issues Experience of dealing with sensitive situations Knowledge of learner support issues Personal resilience to cope with a range of situations Good ICT skills Excellent communication and interpersonal skills Can establish effective working relationships, strong team player Is self-confident and displays energy and enthusiasm in the learning environment Creative, innovative and imaginative Open and responsive to the needs of others Can quickly adapt to changing circumstances and new ideas Committed to continuous personal and professional development Demonstrates an empathy with the Welsh culture Demonstrates a commitment to Equality and Diversity Welsh language skills are Desirable for this position. Coleg Cambria is committed to raising the profile of the Welsh language. The promotion of the Welsh language is an essential part of the work we do. Applicants are welcome to submit an application in Welsh. An application submitted in Welsh will not be treated less favorably than an application submitted in English. Coleg Cambria is a ‘Disability Confident’ Employer. The promotion of Equality and Diversity is an essential part of the work we do and as part of this, the College is committed to having a diverse staff group. The safety of children, young people and adults identified as ‘vulnerable’ is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals. A DBS Disclosure will be requested from the successful candidate being offered the position. Please be aware that Coleg Cambria reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. Benefits Excellent Pension Scheme(s) Generous Annual Leave Entitlement On site nursery provision at our Deeside site Discounts on a Range Of College Evening Courses Access to A Wide Range of E-Learning and Professional Development Discounted Gym Membership Excellent Sports and Fitness Facilities Free Parking on All Sites Cycle Scheme Discounted Rates for Hairdressing and Beauty Treatments Discounted Rates for Restaurants Enhanced maternity, adoption and paternity leave #J-18808-Ljbffr