Student and Academic Services Manager

Job Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division, you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year. Edith Cowan College (ECC) is an Australian tertiary education and English language provider and is accredited by the government under the Higher Education Act 2004 to provide a range of higher education courses. ECC specializes in providing alternative pathways to ECU for students who may not qualify for direct entry into a degree program and are looking for a supportive learning environment. ECC is located on Edith Cowan University campuses and is a successful joint venture between ECU and Navitas. So working at ECC means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions. The Student and Academic Services Manager is a leadership position responsible for the efficient and high-quality delivery of student and academic administrative processes, student experience programs, and management of a service-oriented Student and Academic Services team. This position reports to the Academic Director and is a member of the College Senior Executive Team. Key Responsibilities Provide effective leadership, management, and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, timetabling, exams, results, student progression, scholarships, graduation. Partner with academic and professional staff across the College and the University to facilitate collaboration and achieve strategic objectives. Leverage expert knowledge to guide staff on relevant legislation, policy, and reporting requirements. Identify and implement opportunities for continuous improvement in student and academic services. Oversee student experience programs. Qualifications The person we seek will have the following: A Bachelor’s degree or equivalent relevant experience and training. Excellent communication (both verbal and written) and interpersonal skills. Proven ability to meet deadlines and work independently. Well-developed leadership and people management skills. Well-developed time management and organisational skills. High levels of initiative and problem-solving skills. Relevant and recent experience in service provision management, preferably in an education setting. Well-developed analytical and data reporting skills. Strong commitment to customer service. In addition to the above, experience in student administration/student services in the tertiary education sector with international students would be highly desirable. Additional Information What we can offer: Professional development opportunities across our global operations. Recognition and rewards. A range of health and wellness initiatives. An active staff social club. A vibrant and supportive team environment. Access to LinkedIn Learning. Salary packaging. Diversity, Equity, and Inclusion At Navitas, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Submit a current CV and a cover letter outlining your suitability against the selection criteria (maximum two pages). Applicants are assessed upon receipt, so you are encouraged to apply now. For enquiries about the role, please contact Robert Ellis on +61 8 6279 1122. To view other opportunities, please visit navitas.com/careers. All applicants must have full working rights within Australia to be considered. Successful candidates will be required to provide a current National Police Clearance. #J-18808-Ljbffr