Support Engineer (IT Managed Services - hybrid working)

Job Description

Add expected salary to your profile for insights Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team. We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us. ABOUT THE ROLE: As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when required. This role can be based in Sydney or Melbourne. WHAT WE'RE LOOKING FOR: The 'Must haves': A genuine "customer first" focus Demonstrated experience working in comparable Service Desk position Strong communication and interpersonal skills Minimum of 1–2 years' experience supporting the following technologies: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies. Ability to build and maintain effective relationships with clients and co-workers Good time management, strong analytical and problem-solving skills Flexibility around shift-work, staggered between 6am and 10pm, standard business days. The 'Nice to haves': Experience working within an ITSM environment and familiarity with ITIL processes ITIL Foundations accreditation Current industry or tertiary qualifications Experience within a System Integrator or Managed Services Provider WHAT WE CAN OFFER YOU As part of our team, you'll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia's Best Workplaces in Technology 2024. We have listed some of those benefits below for you: Access to ongoing Learning & Development opportunities including self paced learning through our learning management system Access to Career Pathways so you can continue to build a career in the business. Paid certifications and remuneration incentive to get upskilled / certified to support your development Reward & Recognition Program where you can also thank and reward your team mates Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware. Employee Assistance Program (EAP) Note : As an essential part of our hiring process, you will be required to undertake a National Criminal History Check. HOW TO APPLY If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now. Be sure to include a cover letter and CV to support your application. No agencies please – we've got this one covered. We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities. Your application will include the following questions: Do you have a current Police Check (National Police Certificate) for employment? Are you available to work on a rotating roster? What's your expected annual base salary? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a support engineer? Do you have customer service experience? Do you have technical support experience? How much notice are you required to give your current employer? #J-18808-Ljbffr