System Center Operations Manager (SCOM) Support Specialist

Job Description

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.For more about why Capgemini click here .Let’s talk about the role and responsibilities We are seeking a skilled and forward-thinking SCOM Administrator and Support Specialist to join our team. The ideal candidate will have a strong background in System Center Operations Manager (SCOM) administration, providing L2/L3 support for monitoring environments, and bringing thought leadership to help us drive innovation in monitoring and observability across the organization. You will be a critical member of the team in improving the reliability, performance, and observability of our IT infrastructure.Responsibilities: SCOM Administration & Configuration:Manage, administer, and maintain System Center Operations Manager (SCOM), ensuring optimal performance and availability. Configure, deploy, and optimize SCOM management packs and agents for monitoring diverse infrastructure components, including servers, applications, databases, and networks. Regularly perform system updates, patching, and troubleshooting to ensure SCOM is aligned with the best practices. L2/L3 Support:Provide L2/L3 support for monitoring tools, troubleshooting complex issues, and resolving escalations from L1 support teams. Work collaboratively with infrastructure and application teams to identify, diagnose, and resolve SCOM-related incidents and service requests. Proactively monitor and ensure high availability of systems, working to prevent downtime or system degradation. Monitoring & Observability Strategy:Lead and drive the thought leadership around monitoring and observability practices, including recommending the adoption of new tools, technologies, and methodologies. Continuously assess existing monitoring and observability strategies, and recommend forward-thinking improvements or automation to improve data collection, reporting, and alerting. Evaluate new trends and technologies in the monitoring space and advocate for cutting-edge solutions to enhance overall infrastructure visibility. Collaborative Leadership:Partner with cross-functional teams (DevOps, infrastructure, and security) to design, implement, and optimize comprehensive monitoring strategies across the enterprise. Assist in the design and implementation of proactive monitoring processes for cloud-native and hybrid environments. Ensure best practices are followed in the design and deployment of monitoring solutions, enhancing overall operational efficiency. Documentation & Reporting:Maintain comprehensive documentation for SCOM configurations, system architecture, monitoring dashboards, and incident management processes. Develop reports and visualizations that provide actionable insights into system performance and availability. Provide regular reporting to management regarding the health and performance of critical systems, highlighting any gaps in monitoring or observability. Let's talk about the team Our Cloud Infrastructure Services & Modern Work (CIS & MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.Let’s talk about your capability and experience 5+ years of experience working with SCOM administration, including setup, configuration, and ongoing management. Proven experience providing L2/L3 support for enterprise-scale monitoring solutions. Strong knowledge of monitoring principles and observability frameworks, including how to optimize alerting, reporting, and logging. Hands-on experience with cloud-based monitoring solutions (e.g., Azure Monitor, AWS CloudWatch) and hybrid cloud environments is a plus. Technical Skills:Expertise in SCOM management packs, agent configuration, and tuning. Strong experience with PowerShell scripting for automation and SCOM management. In-depth knowledge of Windows Server, SQL Server, and application-level monitoring. Familiarity with Performance Tuning, Capacity Planning, and Fault Management in monitoring systems. Experience with network monitoring tools (e.g., SNMP, WMI) is beneficial. Certifications:Microsoft Certified: Azure Administrator or Microsoft Certified: Azure Solutions Architect (preferred). ITIL or relevant certifications in IT operations (preferred). Soft Skills:Excellent problem-solving abilities and the ability to troubleshoot complex monitoring issues. Strong communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to influence and drive forward-thinking solutions that advance monitoring and observability practices. A proactive, self-motivated approach with a strong desire for continuous learning and improvement. About Capgemini At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 12 years in a row.Our Commitment to Diversity & Inclusion Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at Information Security and Compliance Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.We strive to ensure you feel respected, informed and valued through our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.#J-18808-Ljbffr