System Operations Engineer

Job Description

Add expected salary to your profile for insights We are Flowbird, an international company with over 40 years of experience delivering solutions for public transport, mobile payments, on-street parking, off-street parking, and electric vehicle charging across the world. Our worldwide statistics are impressive; we have solutions in over 4000 towns and cities in over 80 countries, we have 1500 employees, we have deployed 600k connected devices, we process over 400m banking transactions of $5b a year, and we generate $550m in annual revenue. In Perth, Flowbird’s local hardware and software engineers support Perth and regional West Australia’s current public transport solution. Our solution is going through a major multi-phase upgrade project, and we need a System Operations Engineer to join our team to work with us to deliver this solution. What does a System Operations Engineer do? A System Operations Engineer has an engineering, technical, and analytical background. Your responsibilities will evolve as our project progresses, so we need you to be flexible, however the primary activities you will be involved in include: Learning and understanding our devices, software, and back office solutions Testing our products; this will be in our office, in our customer’s facility, and even out on site This is a big project with a lot of devices, so you will be loading and testing our software to make sure it is ready to go live in the public domain Once up and running, the solution will need remote support and monitoring, so operational awareness and status reporting will become a major role for the project Faults happen, so we need you to have strong incident management and customer service skills; solving problems or gathering data and reporting the fault to the appropriate team are essential abilities for your role When changes need to be made, we will need you to follow change management procedures; these require your documentation skills and focus Attention to detail in following business processes and adhering to policies are vitally important to the successful delivery of our solutions Having commercial awareness is valuable for identifying further business opportunities, and adhering to SLAs/KPIs Across all areas of your work you will need strong written, interpersonal, and verbal communication skills Finally, professionalism with your colleagues, our customers, and our suppliers is paramount to working in a harmonious and respectful environment What will you be working with? A broad range of skills goes a long way to being a key member of our growing team. Flowbird work with a variety of hardware and software architectures, operating systems, applications, tools, and technologies, including: Microsoft Windows, Office, and Server, with Google Workspace and Android Microsoft SQL and Oracle Databases, SharePoint, Team Foundation Server JIRA, ServiceNow, Datadog, BI Tools, VMWare Virtual Machines and vSphere Wireless, cellular, and fixed network communications to industry standards Software development lifecycles, technology and security protocols, and banking payments Who will you be working with? Flowbird’s international business means there’s a diverse and friendly team of colleagues across the country and the world who you’ll be working with: Flowbird Perth, our small but growing team focussed on supporting our existing solution and preparing our major project activities in Perth; you’ll report to our General Manager of WA Flowbird Sydney, our small team of specialised staff supporting all of our APAC projects, which as well as Perth includes Sydney, Canberra, and developing new business across the region Flowbird UK, our largest office of staff for all of our public transport project needs Our APAC customers; these are local state government transport authorities, and the public transport operators which run the services Our suppliers and service contractors who play a crucial role in supporting our deliveries Why should you apply for this job at Flowbird? There are plenty of great reasons apply for this role at Flowbird, including: This is a significant role in delivering a major public transportation project that will benefit all of Perth and regional West Australia for many years to come You will be an integral part of a growing team as our business and staffing expands in Perth Flowbird’s business development will give you opportunities for involvement and contribution to all our future projects Hybrid working arrangements and employee benefits for discussion at your interview Does this sound like you? If you think you’re right for this role we look forward to hearing from you! Candidates with the relevant experience and skills should apply by clicking the “Quick Apply” button. You will be contacted if you are successful or progressing to the next stage of the recruitment process. #J-18808-Ljbffr