System Technician I

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Sparklight Advance Technicians provide world-class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn. What you will do to contribute to the company's success Maintain high-quality connectivity by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber optic networks, and the Home Terminal Units. Support customers by repairing local plant performance issues and customer-owned equipment, using electronic test equipment. Read and interpret system/network design maps, verify as-built documentation, and report findings following Company standard process. Splice and/or terminate coaxial and fiber optics cables, mount active and passive devices, both aerial and underground, and test to ensure optimal performance of all equipment in the HFC/fiber optic plant. Perform surveys to determine if customer-requested locations can receive service and create maps/drawings for estimating costs for plant/drop extensions. Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions. Perform construction maintenance duties, including splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specifications. Continuously monitor plant for ingress/egress and perform signal leakage ride-out activities. Train system technical personnel as directed by local system management. Qualifications One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience. Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position. A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment. Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system. Must possess a valid driver's license of the state in which the individual is employed. The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call. Must be available to work overtime including weekends, evenings, and holidays as required. Core Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding. Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations. Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Tuition reimbursement (up to $5,250 on 1st year) Up to seventy-five dollars a month towards cable and internet services Annual community support to various organizations across the U.S. Associate recognition & awards programs Collaborative work environment Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue; it is the motto that our associates live by, exemplify, and embody each and every day. Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #J-18808-Ljbffr