Systems Engineer - Technology Operations and Support Branch

Job Description

Job Req ID Home Affairs-136639 Location ACT Employment Type Ongoing (Permanent), Full-time / Part-time Classification Executive Level 1 - $115,443.00 and $134,865.00 plus 15.4% super (part time pro-rata) Contact Officer Newton Braga on 02 6229 3550 or Office Arrangements Flexible - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 03/04/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill 1 immediate position/s.Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA. About our team GM Technology & Major Cap Group | Major Capability | Technology Operations & Support | Classified Systems Delivery (CSD) The Classified Systems Delivery Section (CSD) is responsible for the delivery and support of ICT systems at the secret classification, for use by the Department of Home Affairs and a range of external stakeholders. These include numerous Australian Government Departments, New Zealand Government Departments, and other Commonwealth agencies. The CSD Section is a multidisciplinary team comprised of resources across numerous ICT disciplines, including server, network, compute, storage, cryptographic, deployable, and desktop solutions. It also operates the ASN Service Desk, network and close support services and manages the Department's Secret and Top Secret COMSEC Accounts. CSD supports a range of critical government capabilities, including counter-terrorism initiatives, law enforcement activities, Home Affairs maritime platforms, and national crisis response, such as the continuation of Executive Government during a national emergency or disaster. Our ideal candidate The Systems Engineer assures availability of the platform through: Leading a team of technical specialists and working collaboratively with a wide variety of internal and external platform stakeholders. With proven high level of technical ICT skill set, managing services and operation of Windows, RedHat Linux and VMware based technology stacks and, where directed, support to relevant projects. Guidance and mentoring of CSD Section staff, managing their workload, priorities and professional development. Representing the Section, provision of technical advice, and enhancing the perception of CSD section and TOSB within the Department and with Whole-of-Government SECRET ICT users. Contributing to a positive work culture within CSD Section, TOSB and TCMG. Duties and responsibilities Manages and assures the availability, capacity and performance of Windows, RedHat Linux and VMware infrastructure and applications. Leads, contributes and participates in the resolution of platform incidents and problems, management of platform assets and changes, and continuous service improvement in accordance with Home affairs ITSM practice and processes. Leads or supports platform knowledge management within CSD, TOSB and TCMG, including but not limited to preparing and improving knowledge articles, standard operating procedures and other technical documentation relevant to platform operations. Develops and manages platform stakeholder relationships to enable effective collaboration and service operations within CSD, TOSB, TCMG and in cooperation with ICT vendors. Accountable for the delivery of business as usual (BAU) and project outcomes in the Platforms ICT infrastructure area, while providing advice, managing and supporting a hybrid APS/contractor highly skilled ICT Platforms technical team. Additional information Highly desirable role experience & qualifications include: ITIL V4 ITSM experience PowerShell scripting Experience across Windows Server and Applications (e.g. Exchange, SQL), Red Hat Server and VMWare suite Basic F5 Load Balancer management. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 03/04/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role. Why you are interested in the role and what you can offer us. Any specific examples or achievements that demonstrate your ability to perform the role. Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 136639 in the document footer. Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Technical assistance For technical enquiries please call or email for assistance: Email: Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role. #J-18808-Ljbffr