Flarial Services LLP Hiring For Technical Support Engineer Desktop Support at Australia
Technical Engineer installs and configures computer applications. Engineers monitor and maintain computer networks. Technical... more info
TIM Engineer / Desktop Support Engineer
Salary:
80.00 - 100.00
Posted:
19-01-2025
Category:
Technical Support Administration
Melbourne,
Job Description
About the job TIM Engineer / Desktop Support Engineer Roles and Responsibilities: Build and configure laptops as per standard specifications; Troubleshoot application and OS issues faced by employees; Take actions as advised by the Manager related to IT policies; Update Antivirus and Windows patches; Communicate with employees regarding updates on Service requests and allocation of laptops; Allocate/deallocate assets in CMDB; Ensure all laptops/desktops are working properly and respond to service issues on time; Respond to user tickets regarding hardware and software installation/manage end-user IT equipment; Send/ship IT hardware to users; Set up computers/endpoints and install software for various applications and programs; Provide technical support across the company (in-person or remote) for any operating system issues; Keep track of the number of laptops/desktops in the store; Provide physical support to the core technical team in the server room; Serve as the first point of contact for customers seeking technical assistance; Direct unresolved issues to respective teams; Manage inventory of all IT assets. Candidate Specifications: Relevant qualifications preferred: ITIL V3 Foundation, MCSA certified. Candidates without certifications but able to demonstrate exceptional knowledge and skills with a proven track record may be considered.Pre-Requisites: Approximately 3 years of experience working in IT support operations in a multiplatform environment (Windows, Cisco); Experience with contact center support preferred; In-depth knowledge of Windows 10, Office 365; Knowledge in troubleshooting multiplatform devices like laptops, phones, tablets, softphones; Hands-on support to the core team in the server room, including providing remote assistance; Coordinate with the service desk, tech management team, and client technical team for resolution; Some experience with asset management; Standard SOE deployment; Troubleshooting using remote tools; Basic knowledge of DNS, DHCP services; Basic knowledge of Windows server and client. Has experience working with the following ITIL processes: Incident Management Other Requirements: Process-oriented; Highly self-driven and thrive with minimum supervision; Able to operate well in an environment where teamwork is critical; Good at handling stress and critical/difficult situations. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 19-01-2025
Category: Technical Support Administration
Melbourne,
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