Service Desk Analyst - TSPV
Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government... more info
TSPV - 2 x Service Desk Analysts
Salary:
60.00 - 80.00
Posted:
02-02-2025
Category:
Database, Analytics BI, Technical Support Administration
Canberra,
Job Description
TSPV - 2 x Service Desk Analysts (JO-2501-14670) Location: Canberra, Australia Are you a skilled Service Desk Analyst ready to contribute to a dynamic IT environment? Join a team that values your expertise in IT support, incident response, and customer service. This role offers an initial 12-month contract with potential for a 12-month extension. Key Responsibilities Respond to support requests, providing first-line investigation, diagnosis, and resolution. Maintain and update support documentation for effective communication and troubleshooting. Research and apply knowledge of hardware/software products and organisational policies. Build and sustain strong working relationships and provide exceptional customer service. Essential Criteria Experience in customer service support and incident management at an advanced level (SFIA). Strong problem-solving and analytical skills to identify and resolve technical issues. Knowledge of quality assurance processes to ensure compliance with standards. Ability to undergo and meet ASD's Organisational Suitability Assessment requirements. Contract Duration: 12 months with 1 x 12-month extension options.Security Clearance: Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role.This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but cannot provide visa sponsorship for overseas applicants. How to Apply Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on (02) 6230 0233 or Click APPLY! Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position. About Compas Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments. YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE Due to the nature of this environment, candidates must have a current baseline or above clearance. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 02-02-2025
Category: Database, Analytics BI, Technical Support Administration
Canberra,
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