IT Service Desk Analyst
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants... more info
TSPV - Service Desk Analyst
Salary:
60.00 - 80.00
Posted:
17-03-2025
Category:
Database, Analytics BI, Technical Support Administration
Canberra,
Job Description
TSPV - Service Desk Analyst (JO-2503-14885) Location: Canberra, Australia Service Desk Analyst – IT Support | Onsite | TSPV Clearance Required Are you an experienced Service Desk Analyst looking for an exciting opportunity in a highly secure environment? We are seeking a skilled professional to provide ICT help desk support, respond to service requests, and assist in the maintenance of critical IT systems. This role involves working with cutting-edge technology, ensuring system reliability, and delivering high-quality support to end users.Key Responsibilities: Provide first-line investigation, diagnosis, and resolution of IT support requests. Assist in the installation, configuration, and maintenance of applications and IT equipment. Develop and maintain technical documentation and support procedures. Communicate service issues effectively and escalate unresolved problems when necessary. Key Requirements: Experience handling ICT support requests and troubleshooting system issues. Strong problem-solving skills with the ability to investigate and diagnose incidents. Ability to build effective working relationships and communicate technical concepts clearly. Willingness to undergo an Organisational Suitability Assessment (OSA) and hold a current TSPV clearance. Experience Level: APS5 equivalent Contract Duration: 12 months with 2 x 12-month extension options. Security Clearance: Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role. This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but cannot provide visa sponsorship for overseas applicants. How to Apply: Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on (02) 6230 0233 or Click APPLY! Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position. About Compas: Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments. YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 17-03-2025
Category: Database, Analytics BI, Technical Support Administration
Canberra,
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