Team Lead - Field Service Representative

Job Description

Team Lead - Field Service Representative Rheinmetall Defence Australia Pty Ltd in Brisbane Our Land 121 maintenance team consists of Mechanics and Field Service Representatives that work together to provide maintenance support to the Land 121 Fleet of Vehicles. The Team Lead reports to the National Fleet Manager Land 121, this team forms part of our greater Service Division. About the Role Reporting to the L121 National Fleet Manager, the FSR Team Lead is responsible for the daily supervision and coordination of the Field Service Representatives (FSRs). This role is an integral part of the Service Support Team at Rheinmetall Defence Australia. The FSR Team Lead will provide frontline leadership to the FSR teams for the In-Service Support function ensuring the delivery of Maintenance, Repair and Warranty Services to meet and exceed the contracted service and other support requirements. This role is key to ensuring our FSR’s are suitably supported at the frontline; as such are suitably representing Rheinmetall as the face of the Service & Support function with the customer. The general and generic duties of the Team Lead Field Service Representative include, but are not limited to: Provide frontline leadership to the FSR teams at both RDA and customers sites in the delivery of planned and reactive maintenance, advisory, diagnostic and fault-finding service and support; Leading the review, allocation and completion of FSR delivered maintenance tasks, service and support functions in line with contract requirements, as per the work schedule in the relevant ERP / CMMS (ISSDB, SAP); Provide frontline leadership for FSR resource utilisation, time management and efficiency improvements to best leverage our capability in line with contracted requirements; Support the FSR team competency development in line with plans to ensure we develop and leverage a flexible, highly skilled team that is competent and seen by our customers and peers as experts in the platforms that we support; Conduct Maintenance / repairs, diagnostic and technical investigations as a hands-on direct member of the FSR teams; Coordinate all mobile FSR tools, equipment, workshop containers, support vehicles and services for the FSR teams as required by the specific exercise, activity or service being executed; Coordinate FSR Maintenance Advisory Services as a subject matter expert on the relevant platforms, escalate issues requiring specialist support as required to support the platform; Coordinate technical investigations associated with faults or damage to customer vehicles; Oversee the preparation of any required reports associated with maintenance, warranty / technical investigations, including technical inspection reports or technical briefs; Support the L400 Service Support Manager with the development of the Annual, Quarterly and Monthly Reporting as required; and Fulfil other duties and responsibilities that may be required as determined by Line Manager from time to time. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT) . This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Relevant Trade qualifications in an Automotive Field; 3 years’ experience running trade qualified maintenance teams of up to 10 technicians; Proven experience maintaining a fleet of (light, medium and heavy) trucks/ armoured vehicles (tracked and wheeled), servicing and repairing diesel engine and heavy trucks/equipment and all sub-system components, specifically from European manufacturers; Demonstrated experienced working with planning teams utilising CMMS based systems, specifically managing the work allocation and completion in line with work schedules; Proven ability to manage multiple, concurrent tasks which have competing demands; Ability to travel interstate and internationally for extended periods when required; Ability to interpret technical information, documentation, in-service reports and test results; High computer literacy skills, experience with ERP based CMMS systems, SAP preferred; The ability to communicate/provide technical advice in both written and oral formats with a target audience ranging from the end user to the executive manager; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; and Currently hold or the ability to gain the appropriate Australian Security Clearance. You don't meet all the requirements, but you are keen to really make a difference and take on responsibility? Then we look forward to meeting you! What We Offer You Uniforms, tools and training provided; Long weekends every second week with a 9 day fortnight; Attractive remuneration packages with salary sacrificing and novated leases; Access to exclusive employee discounts with over 500 retailers to support cost of living; Market leading parental leave and loyalty leave accrual for every year of service; On-site subsidised café with themed days and multiple dietary options; Extensive Employee Assistance Program to support you and your family with overall health and wellbeing; Genuine career development and progression opportunities; Generous internal incentive and referral program; Work as part of a team with real purpose in what we do; We are proud to be an Endorsed Employer for All Women with WORK180. Applications will close on 30 January 2025 Additional Information A Defence security clearance is required for this role, applicants must be Australian Citizens and eligible to obtain and maintain appropriate clearance. International Traffic in Arms Regulations (ITAR) are applicable and such, your nationality may be a factor in determining your suitability for this role. We know that when people from diverse backgrounds and different points of view work together, we create the most value – for our clients, our people and our community. If you don’t think you quite meet all of the requirements of the position, we’d still love to hear from you. If you would like to express your interest in this role, please speak to your Line/Direct manager before applying. #J-18808-Ljbffr