Team Leader Customer Liaison

Job Description

South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community. Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep. Our values – Accountability, Customer Focus and Excellence – are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture. ABOUT THE ROLE Fixed Term Full Time until 2 January 2026 Based at Leongatha depot Base salary $92,535 + 11.5% superannuation Monday to Friday 7am to 4pm with fortnightly RDO Are you customer focussed and passionate about building strong relationships? Do you want to play a key role in helping our community resolve road and maintenance concerns across our Shire? Be part of our Operational Support team, where you will assist with Infrastructure Maintenance customer requests and provide a single point of contact from initiation to the resolution of the enquiry. You will liaise with both our internal and external stakeholders and deliver a high level of customer service relating to maintenance technical advice, while also preparing correspondence, reports and administration where required. Your role will lead and guide the Asset Inspector and Operational Support Officer with an emphasis on teamwork, efficiency and continuous improvement. ABOUT YOU To be successful, we are seeking a dynamic and relationship-oriented individual to join our team. The ideal candidate will not only excel in building and maintaining strong relationships with our customers, they will play a crucial role in collaborating with our internal Supervisors and Coordinators. You will have relevant qualifications and/or experience in leadership, road and drainage maintenance or similar, as well as knowledge of relevant regulations and standards governing road and drainage maintenance. You will have excellent organisation and problem-solving skills and attention to detail. High level communication and interpersonal skills are important to effectively liaise with all stakeholders, vendors, internal departments and members of the public. You will have good computer skills and knowledge of Microsoft Office, while Customer Service and Asset Management systems will be looked upon favourably. WHY YOU'LL LOVE WORKING WITH US! Work-life balance with flexible working arrangements Rostered Days Off offered for full time roles Ongoing training and professional development opportunities South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club Diverse range of exciting career paths in full time, part time or casual positions Mentoring, coaching and secondments Access to 24/7 Employee Assistance Program Opportunity to purchase additional leave Annual Enterprise Agreement salary increments If you would like to become a part of our team at South Gippsland Shire Council, please submit your application by filling out your details in the following fields and addressing the questions below. This is an opportunity to demonstrate your potential and set your application apart from the rest! You must answer your questions in the fields below, please do not attach them in a separate document, doing so may affect the progression of your application. You will also be required to upload two documents, your resume and cover letter. Your application will be reviewed after the closing date and we will be in contact via email regarding your progress. Please ensure you check your Spam Folder. All preferred candidates will be required to complete relevant background checks (including but not limited to police checks, reference checks, medical checks and psychometric testing) prior to the candidate's employment being confirmed.The outcomes of the background checks do not automatically bar candidates; however will be assessed against the inherent requirements of the job. To view the Position Description for this role, please CLICK HERE. Enquiries to: Glen Pattison, Coordinator Operational Support on 03 5662 9200. Applications close Midnight Sunday 19 January 2025. Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one. South Gippsland Shire Council is an Equal Opportunity employer and aims to provide all necessary support to ensure that all abilities and backgrounds are not disadvantaged in the recruitment process. If you require an adjustment to the recruitment process, please feel free to identify yourself as a person with different needs in your application and indicate what type of reasonable adjustment you require. Alternatively you can contact a member of the People & Culture team on 03 5662 9233 and identify the position you are applying for and specify your requirements. If you are having any issues applying for this position, please call our People & Culture Team on 03 5662 9233 or email Privacy Acknowledgment I acknowledge South Gippsland Shire Council’s primary purpose of collecting personal information within this Job Application form will be used for Recruitment and Onboarding purposes (including but not limited to, referee checks, functional/medical assessments, psychometric assessments, working with children checks, entitlement to work in Australia, employment history checks, qualification checks and Australian Federal Police Checks). Failure to provide correct details may result in any offer of employment being withdrawn. All personal information provided in this form will be managed in accordance with the Privacy and Data Protection Act 2014. Yes I agree to the privacy statement * Personal Details * Required field Title * First name * Last name * E-mail * Phone *Digits only or add + for international numbers Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL(Please click on your profile and copy the URL from your profile page.) Questions What is your eligibility to work in Australia? * Australian / New Zealand Citizen No Visa or Eligibility Providing Equal Employment Opportunity data is voluntary. Any information provided will remain confidential and is only used for statistical data. Do you identify as an Aboriginal or Torres Strait Islander? * No Yes, Aboriginal Prefer not to answer Have you suffered an injury or illness which you know or which you could reasonably be expected to have foreseen, may be affected by the nature of the work for which you are applying as outlined in the Position Description? * Yes No If yes, please explain * Please identify which specific tasks, duties and/or responsibilities (as outlined in the Position Description) you know or which you could reasonably be expected to have foreseen may affect the injuries and/or illness you have disclosed: * I declare that the information provided above, is to the best of my knowledge, true and correct. I understand that failure to disclose a pre-existing injury or illness, and that condition reoccurs or worsens, in accordance with the Workplace Injury Rehabilitation & Compensation Act 2013 (section 41) I may not be entitled to WorkCover compensation for this condition * I agree All councillors, employees, students, agency staff, contractors and volunteers are required to act in accordance with equal opportunity, anti-discrimination, harassment, vilification and child safety legislation. South Gippsland Shire Council is committed to safeguarding children and young people. We all have a responsibility to ensure our workplaces are respectful, safe and inclusive and free of all forms of unlawful and unacceptable behaviours. Do you agree to abide by the above statement during your employment period at South Gippsland Shire Council? * I Agree Do you hold a valid Employment WWCC? * Yes No, but eligible to obtain No, and ineligible to obtain Do you hold a current Driver’s Licence? * Automatic (Class C / CAR) Manual (Class C / CAR) Probationary Manual (Class C / CAR) Probationary Auto (Class C / CAR) International Licence No Licence Why are you interested in this role and why are you the best person? Please include your related experience and qualifications. * Please explain how you go about building strong relationships with internal / external customers and how do you approach negative comments or conflict? * What leadership style would you bring to this role? Please detail your leadership experience and/or relevant training * #J-18808-Ljbffr