Team Leader | Housing Services | Homes NSW

Job Description

Division: Homes NSW Location: Multiple office locations available across Sydney Metro Multiple Temporary roles available with possibility to transition to ongoing Salary range $125,693 - $138,510 plus employer’s contribution to superannuation and annual leave loading Housing Services is a portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness. Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. Your role The Team Leader manages the day-to-day workload of housing client service teams, providing direction, support and feedback for all team members to facilitate delivery of quality outcomes; contributes to asset and service delivery planning and makes decisions in relation to asset utilisation and maintenance. What you’ll do The role is pivotal in managing key relationships within a geographical area and in relation to specific housing services as well as managing the implementation of change within the team. Within the role you will promote and participate in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation. As Team Leader, you will also work collaboratively with other service delivery teams within the district to enhance access, effectiveness, quality of service delivery and client outcomes. What we’re looking for In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in: Motivating and encouraging team/unit to achieve the best possible outcomes for clients and the department, in a high-volume work environment. Researching and analysing information and making decisions based on relevant evidence. Communicating effectively to efficiently foster and manage key stakeholder engagement, both internally and externally. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Targeted Question 1: Give an example of how you have been successful at empowering a staff member to improve performance? Targeted Question 2: As Team Leader you will drive performance whilst balancing customer service commitments. Please provide an example that highlights your ability to achieve business targets whilst ensuring customer service delivery standards are maintained. Applications close by Sunday 2nd February 2025 11:59pm AEST For more information about Sydney, Eastern and South Sydney district please reach out to Angela Walsh Via: or 0459 863 157. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robbie Chiplen Via: or 0419 448 753. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr