Team Leader Operations Support

Job Description

Add expected salary to your profile for insights At CareSuper we believe that we are “Super Together”. We are a profit to member Super Fund with over 500,000 members, $53 billion in assets, offices around Australia and are passionate about doing the best we can for our members so that they can retire with confidence! We are now seeking our next “Super hero” to join the CareSuper team on our exciting journey as we continue to grow and demonstrate that We Truly Care. Picture yourself here! Imagine being part of a team where your contributions truly matter, where your spirit shines and where you can grow both personally and professionally. Reporting to the Manager Operations Support, you will be a key player in our journey by: Leading and supporting a team of Operations Support Specialists in the provision of timely and effective support services to Operations and Service Delivery teams. Lead the team to support the delivery of business outcomes aligned with the organisation's strategic direction. Driving the development of a high-performing team, ensuring motivation, engagement, and alignment with organisational goals. Manage the effective delivery of the quality assurance assessment work for operations business unit, as outlined in the Quality assurance Framework. Support the assessment, development and implementation of operational change, including process and procedural improvements. Coordinating user acceptance testing for system upgrades and enhancements, ensuring smooth implementation and effective results. Resolving complex queries and transactions, ensuring accuracy and efficiency in escalated cases. Manage the development and maintenance of operational procedures and processes in collaboration with operational teams. Co-ordinate support to the operations team through coaching and training to improve technical, system and processing knowledge and capability. Overseeing exception handling processes, ensuring robust controls across operations and electronic transaction processing. Who Are We Looking For? We’re on the lookout for passionate individuals who embody our values. If you have the following, we want to hear from you: RG146 certification or a willingness to attain. Demonstrated experience in leading and managing a high performing team to meet the strategic objectives of the business, driving results in line with KPI’s. Strong leadership skills, with the ability to manage conflict, hold team members accountable, and maintain professionalism. Thorough experience in financial services, specifically within superannuation and operations. Demonstrated experience in managing change through to implementation within a team environment. Exceptional strategic problem solving skills. Experience in holding people accountable for their performance and/or behaviours through performance management and disciplinary processes. Experience, knowledge and understanding of business systems and processes. Knowledge in the Acurity Platform preferred. Solid background in exception management and resolving complex operational issues. Experience in overseeing and implementing operational change, process improvements, and procedure development. What’s in It for You? Join a super fund that’s soaring to new heights. CareSuper is on an incredible growth trajectory, and we’re excited to potentially have you aboard as we take flight together! Here’s what you can look forward to as a valued member of our team: Career Opportunities: We’re all about internal promotions and nurturing your growth. Work Flexibility and Wellbeing: Our leading programs are designed to support you in achieving balance and wellness. Comprehensive Onboarding and Training: We set you up for success from day one. Generous Employment Conditions: Enjoy a range of benefits that support your well-being including five weeks of annual leave. Team Spirit: We foster a warm, encouraging, and supportive environment where everyone thrives. Member-Centric: Your contributions will directly impact our members’ lives. How to Apply? Ready to take the next step? Simply submit your resume and cover letter by 5pm, Thursday 13 February 2025. What Happens Next? Rest assured, your personal information will be handled with the utmost care, in accordance with our Privacy Policy. At CareSuper, we believe that diversity and inclusion are essential to our success. We celebrate the rich tapestry of perspectives in our community, ensuring that everyone feels welcomed and valued, regardless of social or professional identity. We are committed to making our application and interview process accessible. If you have specific requests to support your application, please reach out to us at , and one of our People and Culture team members will be delighted to assist you. Apply early as we reserve the right to close this vacancy early if we receive a sufficient number of applications. If this role excites you, we encourage you to submit your application as soon as possible. #J-18808-Ljbffr